GrowJoyReviews of growjoy.com

Response from GrowJoyJun 1, 2021

Thomas, I am deeply sorry for the frustration we have caused you this year. This year has been unlike any other, and we are trying our hardest to get caught up. We recently hired more employees to help with the demand, but still need to hire more. Our phone lines have been ringing like crazy, and when we finally have a chance to listen to voicemails and return them, the calls start coming in again. We really are trying to get in touch with every customer as soon as we can. I checked on your account, and it looks like Damon responded to your email and got all your orders canceled and refunded back to you. Please accept my sincere apologies for the inconvenience and frustration we have caused you this year. Sincerely, Ashley Reece Customer Satisfaction Manager GrowJoy Inc

Response from GrowJoyJun 1, 2021

Hi Jean Leung, I am sincerely sorry for the delay in getting your orders shipped out. We have been experiencing an overwhelming amount of orders, phone calls, and emails. We are trying to get in touch with every customer as soon as possible. I checked on your order and do see that your emails were responded to roughly two days after the first email and a refund was processed the same day requested. Please accept my sincere apologies for not being able to get your orders shipped out as planned. If you have any questions or concerns, do not hesitate to email in. You can put the subject Trustpilot, see Ashley. Sincerely, Ashley Reece Customer Satisfaction Manager GrowJoy Inc.

Response from GrowJoyJun 1, 2021

Hi Eva Phillips, I cannot apologize enough for any misinformation you have been given. Your orders were placed in March, and scheduled to ship out the week of 05/16. This is based on New York's last average frost date, according to the USDA. This should have been on your order confirmation screen after checkout, and on your confirmation email. We are roughly two weeks behind in shipping, due to unexpected delays, and overwhelming number of orders that came through in the beginning of May. We are working as hard as we can every day to get as many orders as we can shipped out. I do see Vanessa was able to get all your orders canceled and refunded back to you. If you have any other questions or concerns, please let us know. You can give us a call at (888) 907-4769 and ask for Ashley. Or send us an email at [email protected], and in the subject put Trustpilot, see Ashley. Please accept my sincere apologies for the frustration and inconvenience this has caused. Sincerely, Ashley Reece Customer Satisfaction Manager GrowJoy Inc.

Response from GrowJoyJun 1, 2021

Hi Pat S., I am deeply sorry for the condition that your plants arrived in and that they arrived later than planned. I am also sorry, that you have not been able to get ahold of us on the phone. We have been extremely busy, and our phones have been ringing non-stop. We try our hardest to get back in contact with every customer, some days feels almost impossible with the amount of incoming calls. I tried to look up your information in our system so that I could give you a call. However, I am unable to narrow down your information and locate an account. Would you be able to email us at [email protected] with the subject Trustpilot and your order number? I would love to give you a call and discuss your order. Sincerely, Ashley Reece Customer Satisfaction Manager GrowJoy Inc.

Response from GrowJoyJun 1, 2021

Hi Bob Getts, I am truly sorry for the condition that your Tomato plants arrived in. This is not how we want any of our plants to arrive. We put in a lot of care and effort into our plants and want them to thrive for you. We do guarantee all of our plants to arrive in good shape. If they do not, all we ask is you email/call us and let us know with pictures of the plants within ten days of delivery. We would reship the plants, if we have them in stock. Or if requested process a refund for any bad plants. I processed a refund back to your original payment method for the tomato plants and sent you a confirmation email. Sincerely, Ashley Reece Customer Satisfaction Manager GrowJoy Inc.