GrowJoyReviews of growjoy.com

I ordered my plants May 6 the shipping date was May 30, I still haven’t received any emails regarding my order status, it just says “processed”. I’ve emailed three different times, no response. Called a few times, no one ever answers. Terrible customer service. All I want is a refund now and to go somewhere else. Order number FHQ2590439384

All reviewers affected by Growjoy.com deceptive consumer trade practices may use this review as a template for complaint letter to the FTC. Simply replace my own dates and order details with your own details. I placed an internet order on the website GrowJoy.com (seller) on May 10th, 2021 for three heirloom pepper plants and one heirloom tomato plant. My credit card was immediately charged $34.99 for a total of $25.00 for the order and an additional $9.99 for the shipping costs. The payment was processed via Amazon Pay. I was provided with order number 490300 and order code VCU0252474312. The confirmation email stated seller would provide tracking numbers and expected to ship my order the week of May 30th, 2021. I received no tracking information the week of May 30th and the order was not updated to reflect that it shipped. Based on the reasonable expectation that I would receive my order from seller, I spent $260.00 on supplies necessary to prepare to care for the plants, including new soil, soil amendments, mulch, fertilizers, foliar sprays, and a gravity-fed drip irrigation system. On May 9th, 2021 I called the seller at the phone number provided on the website Growjoy.com and encountered a recording stating that all customer service representatives were busy, the voice mailbox was disabled, and to email Growjoy or send a message via the websites Contact Us feature. I sent a message to the seller over the Contact Us feature of Growjoy.com on May 9th, 2021 to inquire about the status of my order. I received no response. It is now June 10th, 2021, 30 days after the order was placed. The Federal Mail or Telephone Order Merchandise Trade Regulation Rule 16 CFR § 435 was amended in 2014 to include internet orders. The law requires stores to ship telephone, mail, fax, & internet orders within 30 days. If the merchant promises an earlier shipment date, it must meet that deadline. If the seller doesn't ship within the reasonably expected time of the date provided, seller must contact the consumer to authorize a new shipping date or refund the order in it's entirety. Since seller gave a conspicuous shipping date of the week of May 30th and it is now 30 days since the order was placed, and seller has made no effort to respond to calls or messages, nor attempted to contact me to authorize a new shipping date or a full refund, I find seller is in violation of 16 CFR § 435. Seller should be subject to FTC penalties for unfair and deceptive internet sales practices and disregarding consumer rights to fair practices. Numerous customers have voiced similar experiences in reviews online for orders placed with the seller. Seller responded to review complaints stating he is in the process of opening a store in Alabama and was delayed by COVID and lacked staff to fulfill orders and contact customers. There is no notice on the website informing customers of potential delays and the website is still actively processing orders, deceiving and defrauding consumers. Seller was able to find the time to reasonably respond to bad internet reviews but has ignored customers efforts to contact him regarding their unreasonably late. Seller has also made no effort to halt the processing and acceptance of payments for promised orders that he has publicly acknowledged he is not able to reasonably fulfill.

My order # is 485909. I'm disappointed. I placed an order that had 3 items. When I received an email for my shipment, they only listed two items. I sent an email to them because you can't get through to them by phone, because they are shorthanded. I received a response from them and the email said "it will take up to two weeks for someone to respond". This is ridiculous! All I want to know is where is my third item is. I WILL NEVER order from them again. If it isn't in my shipment, then they better refund money for the missing item, but how can I get through to them?

Placed my order for 2 cubanelle pepper plant and 1 eggplant mid may. Received it Monday. Bug infested and eaten leaves. I immediately email them with photos to the email address given. So far NO reply. I call and call no answer. I did get a voice-mail today but cannot leave message. I am so sorry I ordered from them. What kind of customer service is this, no reply to email no phone contact.

Order# 474864 LOVED the varieties of tomatoes I got from Grow Joy last year (2020). Placed this year's order on March 15th 2021. Plants should have arrived week of May 21st; shipping delays pushed back ship date "a couple weeks" per Grow Joy's email on May 27th (when I was hoping to plant). Now no one answers phones even though I called several times over several days at different times of day. No answer to my email requesting cancellation of my order. Thanks to the non-existent customer service I caution future buyers - caveat emptor!

I ordered pepper plants in April. At the time, the website indicated they were shipping to Ohio currently. After my placing the order, my confirmation email said the peppers would ship the week of May 30th. I haven't received my peppers. They won't answer the phone and their mailbox is full. I've emailed them directly and through their website, but I haven't received a reply. At this point, I don't want the peppers.... I just want a refund. I'd never order from this company again. Terrible customer service! Just read the numerous other reviews.

I should of read all the reviews before ordering from this place ..I ordered 6 double impatience for my friend in Ohio because she said she had a hard time getting them ..I had not heard anything about my order and contacted them and the assured me that my plants were being shipped that week ..They sent me a tracking order and they ended up being in a post Office in Indianapolis for 5 days before being sent to another post office in Philadelphia PA where they have never been shipped for 2 weeks..I emailed Grow Joy several times And they never answer me ..I also called them and left a message ..

Ordered last December and got a shipping date of may 16. Nothing. 3 emails later and got the excuse the covid is responsible for late shipping. Got my plants , if you could then that, on June 4. The tomatoes were 16 inches tall and thinner than a pencil. Begonias wilted. Coleus smaller than my little finger . 4 plants did not arrive. The order sheet enclosed said, "cancel" . Will not be a return customer.