GrowJoyReviews of growjoy.com

My order is #496732. While I do have sympathy for companies that cannot find workers right now, I feel the time spent responding to negative reviews might be better spent responding to emails and voicemails we’ve all sent/left. It’s very frustrating to not receive a response to my issue but continue to receive daily emails about a new sale they’re having. Before I placed my order I tried to contact the company several times, via email and phone, to ask a question about something on the plant listing. I never received a response, but went ahead and ordered after waiting for a couple of weeks because I couldn’t find a Dallas fern anywhere else. I also bought some canna lily plants. Unlike a lot of others, I did receive my order BUT I received two yellow canna when I ordered three and one of them was half dead. The others had been folded in order to fit in their boxes and each plant had broken leaves and/or stems. I sent an email with pictures of each plant, the plant tag and a picture of the packing slip. No response. I tried calling multiple times and their voicemail never picks up or is full and a message can’t be left. So I’m short one yellow canna and have one dying yellow canna that I’m babying to try and save. UPDATE: Amending my review from two stars to one star. After seller posted a response stating they would contact me..it’s been three days and I haven’t heard anything. No calls, voicemails, text messages, emails, nothing. What I have received are daily emails from them to advertise a sale or specific plant. Today it’s “fancy foliage” while yesterday was a sale on snapdragons. The day before was zinnias. Does the seller not understand how incredibly frustrating this is? You don’t say you’re going to contact me and then not do it. Unacceptable! I WOULD PLEASE LIKE A REFUND FOR THE TWO YELLOW CANNA.

I placed my order on 4-29-21 they took payment from pay pal and sent me a e-mail that said my plants would ship the week of 5-23-21 so far I have not received anything I have sent 3 e-mails they have not responded my ORDER CODE: JFM5329314221 I do not know what I should do should I contact pay pal and try to get my money back

Buyer beware! Don’t order from this company. I placed an order in March that still hasn’t been received. They haven’t responded to any emails, messages or phone calls for weeks. Now they have disabled their voicemail, too. I’ve disputed the charges as I haven’t received any communication from this company.

Same problem as others. Order placed and paid May 10/21. Sunpatiens have not arrived. Unable to contact by phone or email. It seems the only way to contact them is through a negative review. They appear to answer them. I've read the reviews and read their excuses. I'm not impressed so far. I hope this garners a reply. Order DCU1291145420. I'll be forced to contact PayPal very soon.

I placed an order on 4/21/21 that was to ship the week of 5/31/21. I have emailed them twice with absolutely no response!! My order status has showed processed since the day it was placed with no change in status or update on my order! My order # is 485560 and order code HMS3798722839 for 6 Midnight Marvel Hardy Hibiscis plants that should already be in the ground planted! If you can’t fill an order do the right thing and be honest... doesn’t look good for future business! This was my first experience and I’m not at all impressed with this company!

I placed an order#490795 for plants on May 11. I was looking to buy plants online and was very pleasantly surprised at Growjoy's prices. My order was supposed to ship out the week of May 30. Upon not receiving any shipping notification by the end of the week, I went to the website, and after several tries left a voicemail. No reply. Last week I sent an email and received one back stating that my plants were going to ship at the end of last week...or maybe sometimes this week. Well, it is the end of the week and no plants, and no further shipping information. I sent TWO emails this week, Wednesday and Thursday, and haven't received a reply. Yet I get emails and text messages almost daily detailing plants Growjoy currently has for sale. I have pots and potting soil sitting on my small back patio (we live in a townhouse apartment with a small garden space in the back) and no plants. And I called around the local stores and everyone is out of vegetable plants. What I thought might be a pleasant experience has turned into a bad one for me.

My order for six tomato plants and four lettuce plants was placed November 28, 2020 for spring 2021 shipment. After shipment delays my plants arrived in such poor condition that I doubt they will survive. I am so disappointed with this company and their deception. I do not recommend them at all. My order number is 409924.

As I am reading these reviews, I am now also a victim of delayed shipments dates, unanswered emails, voice mailbox full etc. My order was missing two plants of which I apprised them of the missing plants - crickets from them.