GrowJoyReviews of growjoy.com

I will add to the chorus of dissatisfied customers. The most glaring aspect of the delayed shipments is the lack of communication. I see in the responses that Growjoy claims they have sent three rounds of e-mails to people with delayed orders. I have not received any of these e-mails in my regular inbox or spam folders, and I am clearly not alone. I have been getting the regular sale announcements instead. I think Growjoy should not charge orders until they are shipped. They are not in any position to fill the orders, communicate about the delays, or process refunds. It is doubly frustrating, because the growing season is not long in my area, but I have already spent the money on plants that I don't have and have no idea if I will ever receive. So do I risk spending more money somewhere else when the plants from Growjoy might be shipped a month from now and they will refuse to give me a refund? I am completely hamstrung. EDIT: My order number is 492509

I placed and order on May 12th that was guaranteed to be shipped the week of May 30th. These plants were a Mother's Day gift. As of June 14th, no update on the order and they have not been shipped. I've called 3 times, I've emailed their customer service twice and have heard nothing. At this point, I would like a refund, as it is getting quite late to plant tomatoes in Zone 6. I had high hopes for Growjoy after reading reviews from last year, but I am very disappointed. #mothersdayfail Order # 491102 ****follow up to response*** My order confirmation says "Plants marked Shipping Spring of 2021, will ship to you during the week of 5/30/2021" I would like a refund.

I placed two orders in the Spring. One arrived and one has not. Their response is delivery is scheduled for the week on 5/31. Well it's 6/14 and no delivery. They are not responding, saying they are too busy. If that is the case they should hire someone for customer service.

I placed an order for tomato plants on May 16th. State it would be here the week of 6/6/21. Have not received them I have sent them two emails because I needed them to be delivered that week. I am going on vacation this week and will be gone for 2 weeks. So if they are delivered now they will die on my porch. I have emailed them twice no response. I requested a refund because at this time I cannot get them in the ground.I have called 10 times there is no way to leave a voicemail. The order number was 492399. I placed a second order on 6/6/21 which was the same week as the tomatoes were due.received them on 6/10/21 which was fantastic. However the plants that came in half of them were dried up or broken. This order number is 498434. I am really disappointed and would like a refund for all of it. I don't know what's going on with this company right now I ordered last year during the pandemic and got heirloom tomato plants they were beautiful group perfect. So it can't be the issue of the pandemic. I just want my money back I've spent a lot of money!!

I ordered Common Milkweed In March & again in April Order # 473459 & 480410. The payment was immediately processed. As of June 14 I still have not received my order. I have tried to contact them several times & received no response. This is completely unacceptable treatment of customers. This is my last order with them. Additionally, even though they claim they are short staffed & can't fill orders, I keep getting texts to buy more plants. Something is really wrong here. Since I bought it using Paypal, I am now disputing the purchases. Rather interesting, suddenly, after Paypal contacted them about my issue, my plants get shipped the same day. We'll see what I get. They are scheduled for delivery tomorrow. Now that they are getting bad reviews, suddenly 5 star glowing reports are showing up. Obviously they are paying people to try to clean up the mess they have self created. Today I finally received 1/2 of my order. This is due to Paypal intervening. What is bizarre is they filled my April order but not my March one. I am still missing 4 Milkweed plants. The ones I received today are very small. Probably not any good for this year. Since they have filled part of my order, I am raising them to 2 stars. Still unacceptable service. Beware of the 5 star rave reviews that have been suddenly appearing out here. These are clearly professionally written by people that were paid & were not actual customers. Seeing that this company has no soul and is fraudulently flooding this site with fake 5 star reviews, I am moving my rating of them back to 1 star. Please flag these fake reviews.

Well, my order was.promised the week of May 30th. Took my vacation. Didn't come. Had to go by run of theills plants. They didn't answer my emails or my calls. Hope to get my $75 refund, but looks bad. Wouldn't recommend this company. THANK YOU

My order number is 492720. BUYER BEWARE: this company is a scam. I ordered my vegetable plants because the website said they’d be shipping out May 19th- still nothing. Now I’ve missed a whole month out of the growing season. I’ve called and emailed so many times, never experienced a customer service dept this absent. I’m going to give it until Monday before disputing the charges. Very dissapointing.

As long time customers of this company (formerly Garden Harvest Supply), we are incredibly disappointed. Our ship dates continue to be pushed back to the point of now missing a large portion of our vegetable growing season and weather that is too hot to safely plant the perennials we have been waiting for. We have called and emailed numerous times with no response. We request immediate cancellation and refund of orders #487856, #486600, #484411, #469193 and will sadly never order from this company again.