Courtney M.
Total and complete scam
Total and complete scam. I paid $350 Four months ago With a promise of being sent real estate leads and every single “lead” I was sent was bogus. I would contact the lead and they would tell me they never requested this and are not looking for real estate, one of them sounded like a teenager, a couple of them had disconnected phone numbers, the only halfway legitimate lead I was given was looking for a home five hours away from me. Finally upon A bogus lead after bogus lead, I asked for a refund. I was called and was assured that I would be given hot leads within the next couple of weeks, where live lead was on the other line and they would transfer them directly to me. Well that has been two months ago now and that has never happened. I have called and emailed asking for a refund and I keep being assured that the compliance team will contact me, yet no one has. Do not waste your money on this legitimate company. Now I’m having to go through my credit card company to dispute the charge and get a refund that way.
Response from Growin EstateNov 13, 2024
Dear Courtney, Thank you for sharing your experience. We are genuinely sorry to hear that you feel you have not received the quality of service you expected, and we sincerely apologize for the frustration and disappointment you've encountered. We take your concerns seriously, particularly regarding the leads you received and your experience with our refund process. Our goal is always to provide valuable, high-quality leads that match our clients’ needs, and it’s clear we did not meet that standard in your case. We are currently reviewing our lead generation and delivery process to ensure that this doesn’t happen again. Regarding the refund request, we sincerely apologize for the lack of follow-up and communication you’ve experienced. This is not the level of service we aim to provide, and we understand how important it is to resolve issues like this promptly. We are committed to improving our response times and ensuring that all of our clients receive the attention they deserve. We want to ensure that we address your concerns and, if appropriate, process your refund as quickly as possible. Thank you again for your honest feedback. We deeply regret that your experience did not meet expectations, and we appreciate the opportunity to make improvements. Best regards, Customer Relations Team



