GrovemadeReviews of grovemade.com

With 3 products, every single product was shipped separately (because who would ever care about the carbon footprint), so I had to pay thrice the shipping amount as well. Horrible experience. Little to no transparence over added taxes and import fees.

Customer service is terrible. I placed an order and it was supposed to be ship 3 weeks ago and I can't get hold of anyone. I'm about to do a chargeback on my credit card.

Ordered two desk pads in early November and received confirmation that they would ship by 12/3. As of 12/9 the order has not shipped and but was told it would ship out in a day or two. After three days it didn't ship and was then told that it was because my order didn't fully process. But now the issue has been resolved and it would ship out in another day or two. I was also told I'm at the top of their shipping queue so I assume that means my order has been prioritized. Two days later - and nothing has shipped. So while I can't comment on the quality of their items, I will say that a lot of empty promises were made and there seems to be very little understanding of where orders are in their production and delivery process. Responses to my emails came within a day but at this point I'm canceling my order and going elsewhere. They did refund my shipping costs so that was appreciated but still - if you set the expectation (twice) that something will ship then you need to deliver (pun intended) on that promise. Grovemade fell well short of that.

Paid for the desk tray and after 1 month, only recieve the initial confirmation email. Nothing after. I checked the support page every week but there is no update to my order. Not ready. Not shipped. Then I used the “contact us” support page but got no reply. I contacted them for 3 times, but none get a reply from grovemade. I would not suggest anyone to buy from them unless you like to wait for months.

I’ve owned the desk shelf for a little under a year & it’s begun to fall apart. The metal on the leg has begun to separate from the cork. The edges on the wood shelf have begun to chip. Can’t seem to get a hold of anyone.

Unable to get a hold of anyone. I made an order over 2 weeks ago. No change in status just an automated email that confirms my order. Order hasn't shipped and due to not being able to get a hold of anyone, I can't get my order canceled. Don't trust this ghost company.

Purchased a desk pad that arrived damaged. No bid deal. Initial customer service response was prompt, appropriate and courteous. After that....dismal. Or what would pass for dismal if there were any further response from the company. 3 weeks with 3 polite, "Hi. Anybody there?" emails and still nothing. Too bad really, as their products seem to be decent. Let's see if they process the refund at this point. Fingers crossed, though NEVER taking a chance with them again.

I've ordered some products from Grovemade from Germany at about $1000. After paying the duty fee (about $200) i've just received 1 of 2 Packages because one was lost by UPS. UPS told me only the Sender can start an investigation for the missing package. After i've contacting Grovemade over and over again, nothing happens. 4 Emails written - Zero Replies. Over a week later after my first email i see no other way to speak with a lawyer to get my money back, get a reply from grovemade or any other feedback. The Products are awesome, but the customer support is so bad. And i was thinking about to buy even more from them. But with this customer service in mind, this would be no option for me anymore. So bad how poor customer support can ruin a hole company image. Sorry guy, but that sucks.