Samantha S.
Stay away
Stay away. I bought these sheets from Grounding Official because I felt comfortable with their advertised 90-day money-back guarantee. After following care instructions and using them for over two months (contacting support several times to make sure I was doing everything right), I noticed no improvement in sleep or health. Customer service responded quickly but was unhelpful, repeatedly saying benefits vary and encouraging continued use. When I requested a return, I was told to ship the sheets back to Germany at my own expense, which cost nearly as much as the sheets. I was told that return labels would be provided only for damaged or defective items. But Grounding Official refused to provide a prepaid return label, claiming the sheets were not defective in this case. Customer service gave conflicting information about return shipping (multiple addresses to send return to), repeated troubleshooting steps after the return was requested (testing the wall outlet and the sheets with a multimetre), and stopped responding at one point. Ultimately they ended up stating they don’t cover return shipping even for defective items, contradicting the earlier messages and the advertised guarantee. I went through PayPal to dispute the transaction.




