Grounding represents a health breakthrough, an effortless lifestyle add-on with surprising, and often dramatic, healing results. A simple concept, yes, but a profound one.
Grounding Official (groundingofficial.com) has 655 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
groundingofficial.com
Website
groundingofficial.com
Category
Manufacturing
Listed on Five Star Index
2026
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The company replied to 79% of reviews.
Latest
Most recent review: September 2026.
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I contacted the company on July 18th regarding an order which was defective. I bought the multi meter, followed their instructions in how to test the sheet, sent them videos upon their request and now I am getting no responses. All of this has taken 15 days so far. It seems they are trying to run out the clock and no offer me a refund. They originally wanted me to send the sheet back and my expense, not understaning my original email, but since it's defective, that changes things. Or at least it's supposed to. I just want my money back please. I was going to try another product and hope for functioning results, but given the horrible customer service, it seems they are not to be trusted. Please issue the refund - it's what's right.
Response from Grounding OfficialAug 3, 2024
Dear Amanda,
Thank you for sharing your feedback and bringing this to our attention. We deeply regret the inconvenience you have experienced.
Firstly, we want to clarify that we take pride in our customer service and do not engage in any practices that delay responses to run out the clock on return periods. This practice is not acceptable to us, and we have never and will never do such a thing. You reached out to us on July 18th with a request to return the product, and since then, we have had an ongoing email conversation with you. We apologize that our last response took longer than expected.
We always stand by our products, and if a customer receives a faulty item, we will replace it. We may first ask for some questions or even a photo/video proof to verify the issue. Additionally, if a customer contacts us within the 90-day period for any reason, even if it is on the 90th day since the order was delivered, and we respond later, the customer is still in the right. We want to emphasize that we do not delay responses to avoid returns.
Regarding your case, the information and video you provided have been reviewed, and we have issued you a full refund. Please allow 5-7 days for it to reflect in your bank account.
Thank you for your patience and understanding. If you have any further questions or need assistance, please don’t hesitate to reach out.
Best regards,
Grounding Official
CD
Courtney D.
Excellent customer service
Excellent customer service
Response from Grounding OfficialAug 3, 2024
Dear Courtney,
Thank you for your kind words! We are thrilled to hear that you are pleased with our customer service.
Your satisfaction is our top priority, and it’s wonderful to know that we have met your expectations.
If you have any further feedback or need assistance, please don't hesitate to reach out. We are here to help!
Best regards,
Grounding Official
JL
Judith L.
Zero response from customer service
Zero response from customer service - I want to return this grounding sheet which has not made a bit of difference to sleep, pain or stiffness etc. They were back to me in a heartbeat when I had a user question, now nothing. Their website says satisfaction guaranteed, response within 24-48hr - nothing - many attempts at contact - deafness at the other end - They have my money, they supposedly guarantee the return process - but have not responded with details or a return label. DO NOT TRUST THEM _ SAVE YOUR MONEY_STEER CLEAR
August 1st, 2024
I read the response from Grounding Official. When they responded to my user question, the reply was immediate, within 24hr. Using the exact same email, I requested return information. No instructions were forthcoming to the same email they have on file. They did NOT respond - plain and simple. I check my inbox and spam folder twice a day. I have written their support line again today. Let’s see what transpires.
August 1st, 2024 1100hr
An email response, very fast turn around, with a request to keep using the grounding sheet for 90days, their apologies for a delayed response, but no return address. Needed to send one more email to ask again for the return information. Finally, return address provided. All set.
September 19th, 2024
Well, latest development. I sent the grounding sheet to the return address provided via Canada Post airmail. It arrived in Germany shortly after it was mailed and was set to be delivered August 31st (monitoring the tracking #). All of a sudden there is a delay, no explanation - then, two weeks after the delay is posted, the grounding sheet iis on its way back to Canada. It has arrived at the post office in Winnipeg (according to Canada Post tracking). I have emailed customer service 3x. They responded to the first email saying the situation had been escalated to management. No contact since and no-one from "management" has reached out - no refund has been forthcoming - and now it is set to be returned to me October 1st, according to Canada Post Tracking. How convenient, the 90 day return window CLOSES October 1st. Their return process is convoluted, secretive, and it appears customer service replies only to happy customers with thank you notes. I want a refund. I paid $86 and followed the instructions (which by the way required multiple back and forth emails to obtain the return address and took 3 weeks to receive - not a transparent process, had to write TrustPilot reviews to get their attention) to ensure this return of their grounding sheet would make it to Germany 30 days before the return window closed, and it did - BUT it is now back in Canada - either no-one was there to receive it or they simply and conveniently (for them) refused to accept it and have returned the item to me - so deceptive, so secretive, so unresponsive - where is management? where is customer service? Once again, my advice is STEER CLEAR. I am out $144USD ($195CAD) and $86 for return postage - $281 in total. A company should honor its return policy or not have a policy - but since they say full refund for up to 90 days - I am entitled to the refund.
September 23, 2024
The grounding sheet was returned to your company, in Germany, in August, to the address you provided - and today, arrived at my home in Canada. What is this???? I want the refund to which I am entitled. I will not be paying another $86 in airmail postage to return it to you again - Why on earth did you send it back to me???
Response from Grounding OfficialAug 2, 2024
Dear Judith,
Thank you for sharing your feedback with us. We sincerely apologize for the lack of response and the frustration this has caused. We are committed to providing excellent customer service and are taking immediate steps to address this issue.
We want to assure you that we have sent you the product return information to the email address associated with your order. Please check your inbox and spam folder for this information. If you have not received it, kindly let us know, and we will resend it promptly.
We understand that our grounding sheet did not meet your expectations regarding sleep, pain, and stiffness relief. We stand by our satisfaction guarantee and are committed to ensuring a smooth return process for you.
If you have any further questions or need additional assistance, please contact our Customer Support team directly at [email protected], and we will be more than happy to assist you.
Thank you for your patience and understanding.
Best regards,
Grounding Official
JP
Joanne P.
I ordered a second sheet and have not…
I ordered a second sheet and have not received it after nearly 3 weeks🤬
No response to emails either. The first sheet helped my arthritis in my back but angry and disappointed about the no show of second sheet or emails.
Response from Grounding OfficialAug 2, 2024
Dear Joanne,
Thank you for reaching out and sharing your experience. We apologize for the delay and any frustration it has caused.
Your order was shipped out on July 19th and arrived at Auckland customs for clearance on July 23rd. Since then, it has been awaiting clearance. We want to remind you that, while we strive to deliver within 5-7 business days, international shipping and customs processes are beyond our control and can sometimes cause unexpected delays.
It's possible that customs may need additional information from you to clear the package. Please check if you have received any communication from customs. You can track the status of your shipment using the following link: https://www.aramex.co.nz/tools/track?l=MX0014849801
If you haven't been contacted by customs or if you need further assistance, please write to us at [email protected], and we will assist you further.
We are glad to hear that the first sheet helped with your arthritis, and we are committed to ensuring you receive your second sheet as soon as possible. We apologize again for the inconvenience and appreciate your patience.
Best regards,
Grounding Official
PY
Pamela Y.
I am a functional MD of 20 years
I am a functional MD of 20 years. I tried this product to see if it would be helpful for patients. Within 3 months the sheets started to pill (sleeping on this bed every other week so not even heavy use). Firstly, there was nothing I noticed personally from a health perspective. I would stick with walking barefoot. Secondly because I inquired too late for returns (they took weeks to respond to my emails so that pushed me over the 3 month returns timeframe) they refused to refund me. Absolutely would NOT recommend this to my patients or anyone else.
**update: Grounding official claims they responded to my inquiry the next day (within the 90 days of return) I have proof that it was 11 days after my email was sent (on 7/19/24) that they responded after TWO emails asking them for help once thru their own website (so I don't have the documented email) and again on 7/18. Then I asked for where I was in the timeframe on 7/19 after their first reply, then no response then a THIRD email on 7/24 until a response that came to me on 7/27. No one wants a pilled up bedsheet to sleep on - why would I continue to use this. Really terrible product and customer service.
**Update 8/3/24 - while the company states that their replies were within 24 hours and I used 2 different emails to contact them which I likely did. Who doesn't have multiple emails. I do appreciate, however, their willingness to refund me for this product base on "miscommunication." For that I will change my rating.
Response from Grounding OfficialAug 2, 2024
UPDATE: 02.08.2024
Actually, we would like to take this chance to clarify some facts. It turns out you made two separate inquiries about how to return the product, and our customer support agent replied within 24 hours to both of them. However, you used two different email addresses when doing so. The first message you sent us was on July 8th, to which we replied on July 9th with the return information. Eleven days later, you sent us another email claiming that you "did not hear back from us," mixing up your emails.
To prove our point, we have attached a link to email conversation screenshots from both of your email addresses on different dates, showing that we did reply to you within 24 hours and did not delay anything. This practice is not acceptable to us, and we have never and will never engage in such behavior.
Here is the link to the email conversation screenshots: https://postimg.cc/gallery/B3tMQBG
But we also have good news: even though there has clearly been a miscommunication, we want to make things right for you anyway and have refunded your complete order. Please allow 5-7 days for it to reflect on your bank account.
Thank you for your patience and understanding.
Best regards,
Grounding Official
ORIGINAL REPLY:
Dear Pamela,
Thank you for sharing your feedback. We deeply regret the inconvenience you have experienced and appreciate your perspective as a functional MD.
Firstly, we would like to clarify that after thoroughly reviewing our email correspondence, we found that you contacted us on July 8th regarding the return process, and our customer support agent responded with all the necessary return information on July 9th. This indicates that you were still within the 90-day return period.
We strive to respond to all inquiries promptly, and we apologize if there was any misunderstanding or delay. If you have any evidence showing that you contacted us earlier or that we delayed our response, please send it to us, and we will certainly investigate and ensure that you receive a refund if we were at fault.
Regarding the pilling of the sheets, we are sorry to hear about this issue. Our products undergo rigorous quality control, and we aim to deliver the highest standards. We encourage you to keep using the sheet, as the grounding benefits can sometimes be subtle and may take time to manifest. Additionally, please ensure that your connections are properly secured and that the outlet you are using is grounded correctly.
We value your feedback and are committed to improving our products and services. If you have any further questions or need assistance, please do not hesitate to contact our Customer Support team at [email protected].
Thank you for your patience and understanding.
Best regards,
Grounding Official
SC
Stacey C.
Update: Cheaply made, horrible warranty
I have had my king sized grounding sheet for 7 months. I never had an issue with it but the last time I washed it the snap fell off and the grounding plug no longer plugs onto any of the other snaps on the sheet. It no longer works. I emailed customer service a video I made showing how it broke and they basically said tough luck, it’s over the 90 day return policy. This sheet is cheaply made. Don’t waste your money (it was expensive). Spend a little more and get a better quality product that won’t fail in less than a year.
Stacey Marcus
Update on my response. Since I posted this review, Grounding Official has remedied the problem. They have sent me a new king sheet and apologized for the inconvenience it caused me.
I really have liked the sheet for the time it worked so I am looking forward to a replacement one. I know shipping takes forever so I will be waiting for its arrival.
Thank you customer service for your prompt responses.
Response from Grounding OfficialJul 24, 2024
Dear Stacey,
Please forgive us for the miscommunication with our customer service agents. We always stand by the quality of our products and replace items that get damaged through regular use. We have already issued you a replacement sheet, which is on its way to you.
Our grounding sheets are designed with durability in mind, using high-quality materials to ensure long-term effectiveness. The issue you encountered with the snap is certainly not representative of the standards we set for our products.
We also appreciate your feedback about our customer service. Your experience highlights areas where we can improve, and we are taking steps to ensure better communication and service in the future.
Again, we apologize for the inconvenience and thank you for your patience. If you have any further questions or concerns, please feel free to reach out. We are here to assist you and ensure your complete satisfaction.
Best regards,
Grounding Official
BT
Brooklynn T.
Mid-40s body pain GONE
I’m in my mid-40s in the US. I’ve been a horseback rider for over 30 years and have multiple injuries including a 3rd degree separated shoulder and cartilage torn in my knee. I used to wake up very stiff and sore in my knee, shoulder, back and neck. Since getting this grounding sheet, I wake up feeling like I’m 20 years younger, and have not had to go to the chiropractor. Nothing hurts anymore and my mobility has significantly increased. Run, don’t walk, to buy yourself this grounding sheet!! I have told all my friends about it and how much better I feel. I am also sleeping 100% better. I can’t read long term in bed anymore because the longer I lay on the grounding sheet, the more relaxed I get and I end up falling asleep very quickly. I have a king size mattress, and I bought the king size grounding sheet with the extra grounding cord.
Response from Grounding OfficialJul 21, 2024
Dear Brooklynn,
Thank you so much for sharing your incredible experience with our grounding sheet! We are thrilled to hear how it has positively impacted your life and alleviated the pain and stiffness from your injuries. Your story is inspiring, and we're grateful you've spread the word to your friends.
It's fantastic to know that your sleep quality has improved and that you're feeling younger and more mobile. We strive to create products that make a real difference, and your testimonial affirms that goal.
We appreciate your support and trust in our products. If you have any further questions or need assistance, please don't hesitate to reach out. Wishing you continued health and comfort!
Best regards,
Grounding Official
AM
Amandasr73
Product has major malfunctions
Product has major malfunctions
I first returned the pillowcases because the wires didn't make sense to where they are set to be plugged in and it was uncomfortable to have these wires running in awkward positions (because you can only plug into the location provided).
Then I had to return the sheets.
Not a good product at all.
The sheets malfunction and shock and burn on a regular basis. Not GROUNDING, only SHOCKING!
Customer Service told me I had to pay to ship the return. Okay. So I did. They received the return. Sent me an email asking if I would like to get $150 plus my full refund for leaving a video review. I responded immediately YES. That was July 8th. NO RESPONSE!
This company is a joke. They have literally GHOSTED me, and their own EMPTY offer.
I WILL NEVER EVER PURCHASE FROM THIS COMPANY EVER AGAIN.
BUYER BEWARE!!!!
Response from Grounding OfficialJul 20, 2024
Dear Amanda,
Thank you so much for sharing your experience and concerns with us. We appreciate your detailed feedback and are here to address each of your points comprehensively.
We are truly sorry to hear about the issues you encountered with our grounding sheets and pillowcases. The discomfort caused by the wiring and the malfunctions you described are unacceptable. We assure you that we are investigating these issues with our quality control team to prevent them from happening again.
We understand your frustration with having to pay for the return shipping. We aim to provide a smooth and fair return process, and it seems we have fallen short in your case. We are currently reviewing our return policies to make them more customer-friendly. Rest assured, your feedback will help us improve.
Your experience highlights areas where we need to improve, and we are committed to making those changes. We value your feedback and will use it to enhance our products and services.
Thank you for your patience and understanding. If you have any further questions or need immediate assistance, please contact our Customer Support team directly at [email protected]
Best regards,
Grounding Official
