Grounding represents a health breakthrough, an effortless lifestyle add-on with surprising, and often dramatic, healing results. A simple concept, yes, but a profound one.
Grounding Official (groundingofficial.com) has 655 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
groundingofficial.com
Website
groundingofficial.com
Category
Manufacturing
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 79% of reviews.
Latest
Most recent review: September 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The sheet fits a queen size well. It really seemed to work for my husband and I until the first wash. I followed the washing instructions as indicated. Now neither one of us notice any difference. Also the material is not ideal. It pills. Makes it feels like there is sand on the sheet. Would not buy again. A lot of money.
Response from Grounding OfficialOct 20, 2024
Dear Ginger,
Thank you for your feedback. We want to ensure that you’re getting the best experience from your grounding sheet. Our products are tested to withstand multiple washes without impacting their effectiveness, and pilling shouldn't occur if the care instructions are followed correctly.
We’ve also noticed that after the wash, you mentioned not feeling much difference. We’d love for you to email us with pictures of the sheet showing the pilling, and we can share some tips to ensure the sheet is being used properly for maximum benefit.
Additionally, as we couldn't locate your order under the name Ginger McGillis, please provide your order number or any other details so we can further assist you. We have also requested more information through Trustpilot to verify your purchase and ensure we can resolve this effectively.
Looking forward to helping you resolve this!
Best regards,
Grounding Official
HC
Happy C.
Been using the grounding sheet for a…
Been using the grounding sheet for a little over a week now and I must say, the results are incredible. I find myself looking forward to every night of sleep and even naps during the day have become something I crave jsut to experience that deep relaxation. I'm falling asleep much faster than before and the sense of calm comes over me is unlike anything I've ever felt. My body used to be restless, but now it feel like I'm melting into the bed. Its also crazy how much my dreams have changed, they are more vivid and detailed now, unexpected, but pleasant surprise. Now that I've seen how much it's helped me, I'm definitely going to grab a few more. So happy with this purchase!
JU
Julie
Don't believe the GUARANTEE. It will COST you to return!
I ordered these sheets to try because they promised 90 day 'risk-free" returns. I emailed them asking for a RMA & label. After 7 days I got a response that I needed to send them pictures. Now I'm told they don't provide labels anymore. Just a return address. I've sent a screenshot of their website with this promise but they continued to deny a RMA (which is helpful for customs, since this goes BACK to GERMANY!) Overall, they take 5 days to respond, which I believe is because they want to run out the 90-day clock. My package is hung up in customs since they did not provide accurate information. I'm sure it will stay there until the clock runs out and either way, I'm out $45 (cheapest rate available) for the return shipping. Looks like my only option is to appeal for a chargeback.
Response from Grounding OfficialOct 16, 2024
Dear Julie,
Thank you for bringing this to our attention, and we sincerely apologize for any confusion or delays you've experienced. We have requested more information about your order through Trustpilot to better assist you and confirm the authenticity of this review. We strive to provide prompt and helpful responses, and we regret that you feel our communication has been slower than expected.
To clarify, our 90-day money-back guarantee ensures that you have ample time to test the sheets and request a return if they’re not suitable for you. Even if you contact us on the 90th day, you are still within the return period, and we will honor the return as long as it reaches us. Once we receive the returned product, our returns team will verify all details and promptly process the refund through our accounting department.
We understand the frustration of shipping delays, and we are here to ensure this process is as smooth as possible for you. Please share the requested information so we can resolve this swiftly. Thank you again for your patience and understanding—we are committed to making this right.
Best regards,
Grounding Official
AT
Allison T.
The product itself is wonderful but customer service is horrible
Update: 11/17
I did receive the free grounding sheet after emailing back and forth. Unfortunately I believe it must be defective as it is not working like my smaller grounding sheet.
The product itself is wonderful. I have been able to sleep so much better and the aches and pains I normally feel through the night and when I wake up are gone. The issue is with the customer service. The first issue is with the shipping time. I purchased the grounding sheet on July 27, when I emailed customer service to check on the status of my order, I did not receive an answer back until I after I received the order on August 7. Customer Service emailed on August 8 letting me know my item had been delivered but did not answer any of my other questions. The next and largest issue I have is on September 2 I received an email from grounding official stating if I left them a one to three minute video review, they would refund my first purchase and send me another free product. I recorded the video that day and sent it in. I did not receive a confirmation that they received the video so I emailed customer service on September fourth, I did not receive an email back from customer service until September 11 where they stated they did not have a confirmation of receiving my video and asked that I send in a screenshot of when I sent the video. I replied back that day with a screenshot and did not hear back from customer service again until September 18th. In the September 18 email they stated my request has been sent to management. I sent another email on September 25th inquiring as to where the refund and free product is. In an email on September 30 customer service said that they have sent my email to management again. I still have not heard back and today is October 11. I highly recommend you purchased your grounding sheets from another company.
Response from Grounding OfficialOct 12, 2024
Dear Allison,
Thank you for providing all the proof regarding your video review submission. We sincerely apologize for the delays and inconvenience you’ve experienced. Due to the high number of participants in the campaign, we were initially overwhelmed as we had to manually organize and verify each video to ensure they met the criteria. We want to assure you that we have now received and confirmed your video.
As promised, the refund for your review has been processed, and we’ve also sent you an email regarding the free gift request. We deeply regret any inconvenience caused during this process, and we truly appreciate your patience. This was our first time running a campaign of this nature, and thanks to your feedback, we’ve learned a lot and will definitely improve the process next time.
Thank you again for your understanding.
Best regards,
Grounding Official
VT
Valerie T.
Works well, but shrinks after washing
I’m really enjoying my grounding sheet! I purchased the smallest one (the one that just lays across the bed) to try first before getting one that covers the whole mattress. I’ve been pleased with it, and I’ve definitely noticed an increase in energy, and have had better sleep quality. However, I just washed it for the first time, and followed the instructions. Didn’t use fabric softener, no whitening agents, and put my dryer on the lowest heat setting (Delicates) to dry it. I went to put it back on my bed, and it shrunk about 6 inches! It would actually reach from side to side of my king size mattress before washing, and now after, doesn’t reach the edge. Even have photos for reference if I can figure out how to add them to this review. Not sure if I will be purchasing a king size fitted sheet for fear it will shrink as well!
Response from Grounding OfficialOct 12, 2024
Dear Valerie,
We’re truly sorry to hear about your experience, and your review is concerning to us. Our grounding sheets are rigorously tested to withstand regular washes, and they should not shrink if cared for according to our instructions. We kindly ask you to forward the photos you mentioned to our email so we can investigate this further.
If the item has shrunk by that much, we will gladly replace the defective sheet. We stand by our products and are committed to replacing any defective or damaged items. We look forward to receiving your email with the pictures so we can resolve this for you.
Best regards,
Grounding Official
BD
Bullshit D.
This company is a Scam
This company is a Scam. They literally sell you a $30 Walmart sheet for $240. What you are getting for this money is nothing but a cheaply made sheet attached to a flimsy dollar store wire through two "Press buttons". So as soon as I opened the package, I realized I was scammed, so I contacted them and asked them for a return label because, according to their website in the return section they clearly state : "We'll send you a return shipping label and instructions on how and where to send your package". But that is a lie, So they responded to my email after days stating, Hi, no we only provide a return label for orders that's been canceled after 24 hours ?! Oh really ?! Orders after 24 hours post placing the order have not even left the warehouse, why would they need a return label ?! So obviously it was a lie, but I had to send the parcel back to them to get my initial money, so I ended up paying $32 out of pocket to send their garbage back to them.
Few days later after they have received the package according to the tracking number, I still haven't received my money, so I contacted them again and they called me back, and I asked them about the shipping label once more, and their response was : Sorry about that, our website is under construction and will are going to change that ?! We do not provide a return label. I am still waiting for my money and I have lost $32 for the shipping.
Do not believe a word from these people, sweet talking you, Do not not believe the positive reviews, they are all paid reviews. You would know what I am talking about the moment you receive this junk and open the package. Stay away from this company. I wish I could post a picture of my receipt for the shipping and the screen shot of their page where it clearly states we will provide you with a shipping return label, so everyone can see. Stay away, it's a scam.
Response from Grounding OfficialOct 2, 2024
Dear Valued Customer,
Thank you for your feedback, and we sincerely regret that your experience did not meet your expectations. We want to address your concerns thoroughly and ensure that we can resolve this to your satisfaction.
We would like to emphasize that the grounding sheet you received is made from high-quality materials designed to deliver the unique health benefits of grounding. Unlike standard sheets, our product incorporates conductive fibers, which enable the earthing effect that so many of our customers experience. The price reflects not just the fabric, but the technology and precision that goes into creating a product specifically designed for grounding. Our grounding sheets are rigorously tested to ensure they provide the proper connection, and we stand by their quality. If your experience was different, we would appreciate the opportunity to review the specific item you received to ensure it meets our high standards.
We regret the delay in processing your refund. Rest assured, once your return is verified, we will ensure the refund is processed promptly. Our team is actively working to resolve any delay, and we appreciate your patience. We have requested further information through Trustpilot to confirm your order details, and once we have this, we can expedite your refund process.
Trustpilot Request: We’ve requested more information through Trustpilot to better assist with your order verification. Once we confirm your order, we’ll ensure that your case is handled promptly and that any pending issues are resolved.
Finally, we want to reaffirm that we take great pride in the quality and performance of our products. We stand behind the technology and the materials used, as they are essential to delivering the grounding benefits we promote. We appreciate your feedback and would love the opportunity to turn your experience around.
Please don’t hesitate to reach out if you have any further questions or concerns. We’re here to help and ensure you have the best possible experience.
Best regards,
Grounding Official
MT
M T.
I was a skeptic but these work!
These sheets are good quality. As for grounding, I am sleeping better with less restless legs and more energy in the mornings. I have had SI joint pain for 2 years and after 10 nights on the sheets it went away! I ordered some for my family now and my husband jokes I should be getting commission for how many people I have told about this!
Response from Grounding OfficialSep 20, 2024
Dear Taylor,
Thank you for your fantastic feedback! We're thrilled to hear that you're not only sleeping better with less restless legs and more energy, but that your SI joint pain has improved after just 10 nights on the sheets. It’s amazing to know you've shared your experience with so many people—even your husband’s commission joke gave us a smile! We truly appreciate your support and are excited that your family will be enjoying the sheets as well.
Best regards,
Grounding Official
AM
Angela M.
Awful company, they stole my money and never sent my order.
Update 11/15.
Sheets arrived and are terrible quality and hot. Not worth the hassle of trying to get a refund after months of battling before finally getting them so in the trash they will go.
Update as of 9/28.
I still have not heard from anyone as stated in the response from Grounding Official and my order still has not shipped. So disappointed. If I ever receive my order or a refund, I will update my experience for future shoppers.
I placed my order 8/24/24 and was supposed to have express shipping of 5-7 days. The sheets still haven’t shipped. I asked the status of my order or to cancel it and for a refund. Th generic response that was sent to me 2 different times says “ We sincerely apologize for the inconvenience and frustration this situation has caused you.
The delay in processing your refund is due to an unexpected system problem that we are currently working to resolve. Our team is doing everything possible to expedite this process and ensure that your refund is issued as soon as possible”
I just want the sheets or my money back.
Response from Grounding OfficialSep 20, 2024
Dear Angela,
We sincerely apologize for the delay with your order and the inconvenience caused. Due to an unexpectedly high demand and a temporary issue with our shipping system, some orders, including yours, experienced delays. The good news is that this issue has now been resolved, and your order is about to ship out.
Additionally, our customer support team will be reaching out to you with a positive solution to make up for the delay. We greatly appreciate your patience and understanding, and we’re excited for you to receive your sheets shortly.
Best regards,
Grounding Official