Grounding OfficialReviews of groundingofficial.com

Response from Grounding OfficialAug 24, 2026

Buongiorno Titty, Prendiamo molto sul serio quanto segnala. Abbiamo verificato sia il gestionale ordini sia i nostri sistemi di pagamento e al momento non troviamo né un ordine né una transazione riconducibili al suo nominativo. Non riusciamo quindi a ricostruire cosa sia successo, ed è proprio per questo che le chiediamo aiuto. Può scriverci a [email] indicando anche solo uno di questi dati: numero d'ordine, indirizzo email usato per l'acquisto, data e importo del pagamento, o il metodo utilizzato (carta, PayPal, bonifico)? Con uno qualsiasi di questi elementi rintracciamo la transazione e, se il pagamento risulta a noi, procediamo immediatamente al rimborso. Se invece l'acquisto fosse stato effettuato presso un altro venditore, glielo diremo con chiarezza così potrà rivolgersi a chi di dovere. Restiamo in attesa di suoi riscontri. - Grounding Official

Response from Grounding OfficialJul 2, 2026

Hello Carol, Thank you for taking the time to leave a review. However, after carefully checking our records, we can confirm that you have never been a customer of ours - we have no order, payment, or correspondence associated with your name. We believe you may have confused our company with another grounding provider, as we have never offered any "money back deal" of the kind you describe. We kindly ask you to double-check the name of the company you dealt with and remove or amend this review, as it unfairly damages the reputation of a business that has had no dealings with you. If you believe there has been a mistake on our side, please contact us directly and we will be happy to look into it. Best regards, Grounding Official

Response from Grounding OfficialAug 24, 2026

Hi Rochelle, Thank you so much for taking the time to write this, and for trusting us with repeat orders and a recommendation to your friend. That means a great deal to us. If your friend needs any help getting set up, just have her email us and we'll take care of it. Best wishes, Grounding Official

Response from Grounding OfficialAug 24, 2026

Hi Alexis, Thank you for the kind words and for choosing us on a friend's recommendation - that's the best kind of referral there is. We hope you and your husband enjoy the sheet. If you'd like a hand getting the setup right, just email us and we'll walk you through it, including checking that your outlet is properly grounded. Best wishes, Grounding Official

Response from Grounding OfficialAug 24, 2026

Hi Chris, Thank you for coming back to us, and for taking the time to write such a thoughtful review. The ripped corners are worth flagging to us directly - please email us with your order details and a photo, and we'll see what we can do for you. Elastic corners are the most common wear point on any fitted sheet, and on conductive fabric there are a few things that shorten their life more than usual: hot washes, tumble drying, fabric softener, and bleach all degrade the silver fibres and the elastic together. Washing cold on a gentle cycle, using a small amount of mild detergent, and line drying will get considerably more life out of the next one. It also helps to lift the corners over the mattress rather than pulling them, and to check that your mattress depth is within the range the sheet is sized for - a sheet stretched permanently taut wears at the corners much faster. You're also right that a damaged sheet affects the connection, and it's worth checking the rest of the setup while you're fitting the new one. The cord should be seated firmly in the snap, and the outlet itself needs to be properly grounded - the small tester included in the box will confirm this in a few seconds. If you'd like a hand with any of it, just email us. We're glad you've been happy with the sheet, and we wish you well with your upcoming surgery. We'd only add that we'd always encourage you to follow the guidance of your surgeon and care team on your recovery - our sheet isn't a medical device and we wouldn't want it factored into your recovery plan in place of their advice. Thanks again, Chris. Best wishes, Grounding Official

Response from Grounding OfficialAug 24, 2026

Hi Tal, Thank you for the kind words about the website, and for ordering on a friend's recommendation - we're glad the information was clear and easy to find. Since you haven't used it yet, here are a few things worth knowing before your first night, as they make the difference between a good start and a frustrating one. First, check your outlet. The small tester included in the box will tell you in a few seconds whether the outlet you're plugging into is properly grounded. This is the step people most often skip, and if the outlet isn't grounded the sheet won't do anything at all no matter how well it's set up. If the tester shows a problem, try a different outlet or ask an electrician to look at it. If your home doesn't have grounded outlets, get in touch and we'll talk you through the ground rod alternative. Second, the sheet needs direct skin contact. It's designed to be slept on directly, not underneath your regular sheets. If you'd rather not sleep straight on it, leave part of it exposed so your arms, legs or feet are in contact through the night. A layer of cotton or bamboo in between will block the connection entirely, and this is the single most common reason people tell us they noticed nothing. Third, washing. Cold water, gentle cycle, mild detergent, line dry. Avoid bleach, fabric softener, hot washes and the tumble dryer - all of them degrade the conductive fibres over time and shorten the life of the sheet considerably. Finally, give it a fair trial. Everyone's experience is different, and some people notice something quickly while others don't notice anything at all. We'd rather you go in with realistic expectations than high ones. If anything is unclear when it arrives, just email us and we'll help you get it set up properly. And yes, please do come back and tell us how you get on, whatever your experience turns out to be. Best wishes, Grounding Official

Response from Grounding OfficialAug 24, 2026

Hi Lisa, Thank you for the review, and for choosing us on a friend's recommendation - a personal referral means more to us than any advert we could run. If you'd like a hand getting set up, just email us and we'll walk you through it. The main things are testing that your outlet is properly grounded with the tester in the box, and sleeping directly on the sheet rather than under other bedding. Best wishes, Grounding Official

Response from Grounding OfficialAug 24, 2026

Dear Customer, Thank you for taking the time to leave your feedback. We are sorry to hear about the difficulty with your order. Unfortunately, we have not been able to locate this conversation or the order in question in our records, which limits what we are able to investigate from the information in this review alone. We have sent you a message through Trustpilot's "Request Information" tool. If you would kindly reply with your order number or a copy of your invoice, we will review the matter in full and resolve it from there. We appreciate your patience and look forward to hearing from you. Kind regards, Grounding Official