Sharon
Groove pillow
I picked this company because I’ve used so many pillows and they had 100 day money back guarantee which I thought was great and discussed it with them several times before I bought. i’m afraid I didn’t get on with a pillow and it made my headaches and neck worse so I wanted to return you get your money back if you send the pillow back which is fine but it’s at your own cost. I spent £47 it’s £20 to send back or they offer you half your money back and keep the pillow.!!!! you also have to send it back in its original box it comes vacuum packed!!! yes I’m aware of the advice you’ve given but it needs to be made clearer to people. It is not very easy to get back in the box and it is at the cost of the customer the packaging posting which can be up to £20 which I’ve also paid for 4.95 for it to be delivered. So if you don’t return, you’ll get 50% back, which is not right.!!!!! I suggest you make this more upfront with your customers when they decide to buy
Response from Groove PillowsMar 31, 2025
Hi Sharon, I’m sorry to hear that the pillow didn’t work out for you. We know that finding the right pillow can be a journey, which is why we offer a 100-day money-back guarantee to give customers time to properly try it. Regarding returns, we ask for the original packaging where possible to ensure the pillow is protected in transit. Our goal is always to make the process as smooth as possible, and we appreciate your feedback. If you need any assistance, please reach out to us at [email protected]—we’re happy to help. Best, Groove Pillows Team



