GroomitReviews of groomit.me

This the worst company ever. They sold me a refundable package but refused to give me a refund when my dog started bleeding.

although my groomer did a pretty good job, one dog had a bloody toe he did not attend to bleed all over my floors. there were excessive charges after the fact after they left my property that we're not discussed I was charged three times for the mobile fee three times for a sanitary fee. They upgraded the size of one of my dogs, which was not necessary to add an additional fee, also after discussing this with billing. That fee magically appeared so overall I paid $725 with a tip for three dogs my bill should have been no more than 600 which is extreme to begin with. I believe this company over all is a rip off and borderline criminal Adding fees after service and contract completed. I would not recommend

really bad service

I wish that there was a Negative star....I booked my first Groomit appt for my dog...paid....gave up a work appt to ensure I was home for the grooming time...received emails/texts verifying the appt...and then a NO SHOW/NO CALL....when I contacted the company the excuse was the groomer "had van issues and was unaware of the appt"...I was offered a $20.00 discount on a future grooming session. My dog attends a large local day care ..I told them I was excited about trying this service...I will certainly share with them my negative experience.

Driver aggression Was nearly ran off the road by a driver in Orlando. Then proceeded to chase us down while we were on a family vacation. Her aggression was out of place and frankly weird. My 6 and 8 year old were confused as well as my 85 year old mother in law. Can’t imagine this is someone I’d trust w my most favorite household member. NY license plates 653334ND

I was looking into a mobile groomer for my two Saint Bernard’s. I usually take them to the groomer at my vets office. I was hesitant at first because I was not given any information other than the three options for level of service and a few add-ons. Instead of having both dogs groomed, I opted to just have my male dog groomed so that I could see how it went and whether I was happy with the service. It appeared this was the only way I was going to get any real answers. After entering my dog’s information, picture, and rabies vaccination I was prompted to pick the package I wanted then had to enter my payment information and then given the available dates. I was told that $300 would be put on hold when I chose the date I wanted. I chose the next day in the evening (3-6 pm I think was the time frame given). Then, then next day I got a text which stated: (Groomit) Hello Kristin. We are sorry, but the available groomer for today has rejected your appointment. Kindly reschedule it for another date. Thank you for your understanding and cooperation! Then, after doing nothing because I was I was shocked that the groomer had the capability to “reject” the appt., I received the following email: Your grooming appointment for Bart on Wednesday, 02-21-2024 has been successfully canceled. Please refer to cancellation policy for refund. I guess I’m relieved that my appointment was canceled successfully so that I get the $300 hold removed! Geez, this is a little too much risk for me, the customer, to take hoping that I will be lucky enough that a groomer will take pity and not “reject” me or my dogs. I am not sure what “Groomit” does other than bringing customers together with groomers. Do the groomers work for Groomit or are they independent contractors? Either way, they do not do a very good job

Groomer butchered our puppy. I could have done better. Just cut out face. No shape or anything. Looks like it was done with a weed Wacker. And when we complained and sent pics they would not refund us.

There is a mysterious $20 charge added to my 1st grooming bill. This is the first time I've used the app. When I look at the breakdown there is no reason for it to be there. I emailed the support email listed at the bottom of the email and it came back to me that that email no longer exists. I looked for a support link within the app - there is nothing there. The groomer was mediocre, at best. He arrived 15min early, yet he said he had a time constraint so my dog couldn't be finished. Claimed that he would be late for his next appt. I have no real need to use this app again.