GroomitReviews of groomit.me

I made an appointment and they call me when they are supposed to be here and cancel- very disappointed

Yesterday, May 7th, my 100lb Great Dane had an appointment to be groomed via their mobile van service. I booked the silver package & also added on the health bundle & deshedding. Altogether this includes nine services: a full bath, nail trim, ear cleaning, blow dry, dry brush out, gland expression, teeth brushing, paw balm, and removing undercoat and loose hair. It was $256.61 before tip. According to their website, a grooming appointment averages 1-3 hours, depending on pet’s size and selected services. From the time my dog went into the van to the time she was at my front door again was approximately 29 minutes TOTAL (we have cameras with time stamps to verify), for a 100 pound Great Dane to receive 9 different services. The groomer put in the app that he was there from 5:30-6:30, which wasn’t true. When she was brought back to our door, she was very wet. Her paws and back looked visibly dirty. She wasn’t blown out and didn’t receive the dry brush or deshedding. Her teeth weren’t brushed and glands weren’t done. Her paws were very dirty as well which led us to believe she didn’t get the paw balm either. We wiped her with two wipes right after and they were filthy. (Pictured.) The one service that was “done” (a full bath) was done poorly. I reached out to her usual groomer and they agreed- properly grooming & fulfilling all services on a 100lb dog in 29 minutes is unheard of. After reaching out they argued that all services were completed in 29 minutes. They credited $100 to my Groomit account but I’d let them know I would not be using them again. No integrity. I am filing a dispute with my bank and a complaint with the BBB. I do not recommend hiring a company that doesn’t hold their contractors accountable. So disappointing.

If you are in the Glendale/Phoenix area in Arizona please never book them for cat grooming. The only groomer in the area is Lisa E. and after paying extra for a package that allowed me to book early she cancelled ten minutes before the first appointment and did not respond to any messages afterwards. After rebooking for two days later through their support service, she then never showed up to the appointment and again did not respond to any messages. I had to go through their support once again and they could not get ahold of her either. 10/10 awful experience that I missed two days of work for. Thanks, Lisa E.

Worst first experience ever! Never again...Robert was rude and unprofessional...all he did was bathe and didn't even cut nails. My dog smelled even after bath. He said he would spend about an hour to an hour and half, which is impossible because he needed a good cut as well. After roughly 55 minutes he calls me and says that my pup was nipping at him so I asked him to use a muzzle. He said he didn't have one. Totally unprepared. He got extremely angry and would talk over me screaming and yelling that he had another appointment. So then I asked? Which story is it? The one that you didn't come prepared to finish the job or that you are in a rush to leave to your other appointment? He yelled and said come and get your darn dog...side note ~ he was in front of my house stalking me for over 12 minutes yelling and screaming and recording me. Mind you he said he was in a rush to his other victim. As I prepares to leave my house preoared a sandwich for my son before I picked him up from school I drove 2 blocks and his van was there while he was texting someone. By the way he canceled my appointment and charged me over 139 bucks for just a Bath and brush. Despicable. Contacted company and they supported his behavior. I'm disputing the charges because although they said they would charge 139 they charged the entire thing. PLEASE DO NOT USE THIS COMOANY THEY ARE A BUNCH OF SCAMMERS

Groomit worker could not accept an advanced 5 day request, and advanced pay of $271.00.that was already paid in advance.they had been here once before,but will never be back again. These people were very rude as my time off was the only day I had off, and could not accept 8 day advanced notice and took them 3 days to respond to my appointment. they cancelled my appointment and I asked for a full refund as these lazy people don't want the work. My dog is not mean she is a mini Aussie 23 lbs, no medical issues ,so it is the people of this company, who are choosing to not accept the work. Will make sure everyone will not use this company, as I will leave reviews EVERYWHERE should have known a B B.B Ratings of " F. ", 7 complaints not replied to lol. What a SHAME

The groomer was over 2 hours late and didn't bother to text or call that she would be late! To make matters worse my dog trim was so uneven all over! I will never book with this company ever again!

This has been an incredibly disappointing and frustrating experience. It truly saddens me to have to leave a negative review, as this is the first time I've ever felt compelled to do so for any service I've used. Spending over $465 on this service, I expected a higher level of professionalism and attention to detail. List of incomplete tasks: - One of my dogs was injured (nicked) - The fur of both dogs was unevenly shaved, despite my request not to shave them down - Nails were not trimmed - Ears were left dirty and emitted a foul smell - No sanitary trim was performed - Their odor indicated the use of old or dirty water during the grooming process - Bamm Bamm’s fur had an unpleasant smell - Their paws had an unpleasant odor and no balm was applied - Gland extraction was not performed - Bamm's eyes were goopy, indicating improper cleaning - The fur around their ears was left wet and unfinished - Questionable if their teeth were brushed, hard to identify as I do it periodically After I sent them the photos and videos, I didn't receive any phone call. They only offered a $100 credit, which was insufficient to address the issues with both dogs. I suggested that they send someone to fix the problem, but before my husband noticed my dog had been nicked during grooming. Thankfully, we have before and after photos as evidence. I suggested a fixed cut prior to my husband noticing the injury to our pet caused by their groomer. At that point, we couldn't risk having another groomer come near our dogs. We asked for a call from a qualified and trained groomer to assure us of their proficiency and to understand how they select and vet their groomers. Unfortunately, we haven't received that call yet. If they take the safety and well-being of pets seriously, they should have reached out to us by now. Furthermore, they should have sent someone to inspect our dogs in our presence to confirm the truthfulness of our claims if the photos and videos weren't convincing enough. It would have been the appropriate and responsible course of action. Note: They even went as far as to close my account just to prevent me from leaving a review on their app. This made me realize that I should leave a review on Facebook, Yelp, & Google, because there might be many others who have had the same experience but were unable to share their thoughts. I was not rude and offered a helpful suggestion, and I was even willing to cover more than half of the cost, but no one bothered to give me a call.

I am done with this company. First session was great. Second time they shaved my dogs beautiful coat without letting me know beforehand. What a shock when I saw him. This time I PAID EXTRA FOR mating. Instead of taking care of the mats the SHAVED HIM again after I complained about him being shaved the first time. If you are going to charge close to 300 on grooming and de-mating I expect that to be done. I could have shaved him myself for free.99. They are taking advantage of people on budgets. F#ck you guys corporate greed at its finest.