GroomitReviews of groomit.me

The person was 1 and half hours late. His van wasn’t prepared. I wanted deluxe package. He says that he cut her name. He didn’t. He didn’t give her a bath! Nothing! I want a refund

I don’t usually leave negative reviews, but Groomit has canceled on me more times than they’ve actually shown up. Cancellations are often last minute — sometimes just hours before — or they’ll change the appointment time after you’ve already booked and paid. I gave them another try after a year and a half, and the groomer was a complete no-show. When I contacted customer service, they were unhelpful and rude — even telling me “good luck finding another grooming service that meets your expectations.” All I expected was for someone to show up as scheduled. Groomit is unreliable, unprofessional, and doesn’t respect customers’ time.

Treatments added without my approval first.

I was disappointed with his haircut. His face was cut extremely too short and sloppy. I don’t even know if his nails were trimmed and buffed or if he had an anal expression done. It cost too money to have questions and not to be satisfied with the outcome.

I’ve used the service three times. Not once were they on time. By late I mean 4-5 hours. I have two dogs. One lady groomed one and had to come back a week later to do the other one! All while the app already charged my card. At first I thought maybe it’s just one groomer with a bad day so I’ve used different groomers. Most were ok one was good. Nothing great. No one has been on time. Today I had an 8 am appointment scheduled thinking that would fix the lateness issue. At 9:30 I received a text saying my appointment was cancelled. Groomer not available. This after they confirmed via text at 8am. This is not a cheap service. They charge an arm and a leg for the convenience, but their inability to show up on time makes them super unreliable and isn’t that the whole point of convenience? This could be a great business if they could get the easy things right: Show up on time and finish the job.

I had a terrible experience with Groomit and their groomer, who went by the name Ocean Wavz. I booked a grooming appointment with clear instructions for only half of my dog’s hair to be trimmed. When I brought her out to the grooming van before the appointment started, the groomer casually mentioned that her tail seemed a little matted but said he could work through it. He never mentioned needing to shave her and never got my consent for cutting more than the agreed trim. What makes this worse is that I brushed my dog thoroughly just an hour before his arrival — and she has been professionally groomed monthly since she was a puppy. There was absolutely no way she was severely matted. Even if he encountered a tangle, it did not justify shaving her all the way down to the skin. The before and after pictures are shocking compared to how she normally looks after grooming. Angry doesn’t even begin to describe my feelings toward this company and especially Ocean Wavz. Here is the most infuriating part — this groomer was literally parked in front of my home the entire time. If he truly felt something needed to be done beyond the agreed service, he could have easily knocked on my storm door, which was open the ENTIRE time, or simply called or messaged me through the app (even if there were issues with the app — he could’ve simply gotten up and come to the door). It truly appears that he made a mistake and had to cut her to adjust for that - but even then her hair is not even. This was unacceptable, lazy, and irresponsible. I feel violated that this was done without my consent, and it absolutely infuriates me to now see my dog shivering because her hair is gone — all because of this poor, careless, irresponsible experience. When I complained to Groomit, they initially refused to refund me and only offered a store credit (which I would never use after this). It wasn’t until I threatened to report them to the Better Business Bureau and dispute the charge with my credit card company that they finally refunded my money. This isn’t even my first bad experience with them — the initially scheduled groomer never even showed up and lied and said she did. I will never use them again and strongly urge other pet owners to stay far away if you value your pet’s well-being and expect honesty and professionalism.

It was terrible. I was interested at first, so I made a reservation in advance for 5/16 at 11:00 and waited for Groomit. However, an hour ago, Groomit texted me saying that 1:00 was available and asked me to change the time. I was upset, but I changed the time to 1:00. But I got a text right away saying that they couldn't come and that they said that I should make cancel.The company didn't take any action and I didn't get any compensation for wasting my day. This is the first time I've ever worked at a company like this. I wonder how a company that doesn't keep to the time and is so messy can do well.

Not worthy of even one star. Terrible experience. Booked appointment, text exchanges with "groomer" - never showed up. Finally canceled appointment. Have still not been refunded monies 3 days after debacle. Would never even consider using them again.