GroomitReviews of groomit.me

This is a review of the company’s response to a situation with one of their drivers/mobile service employees. A Groom It van driver tried to run me off the road of a busy thoroughfare because she failed to merge correctly and she became enraged. She gave me the finger, called me names, and tried to run me off the road several times until I finally had enough and pulled over. I immediately called the company since their logo is clearly visible on all of their vehicles. I called twice and spoke to two customer service reps who assured me someone would call me back to discuss. They never did. I also sent an email which no one ever replied to. All this to say that I would NEVER trust these people to care for my animals since they did not show an ounce of courtesy or care in this situation. THINK TWICE and BEWARE! For someone to show that much anger while driving, would you really want them to care for your animals?

Horrible experience with Gianna C. This person took it upon herself to cut my fur baby the way she wanted and not the way I asked. She was told what I wanted and even showed a picture of how I wanted her haircut to be. She shaved all my baby hair off and had the nerve to tell my son she did it for summer. Girl who the heck are you to do what you want with someone else fur baby. Groomit that the word of the groomers over the word and proof (pictures) of their clients. I truly get bothered when I pay my money for a service and didn't get it. I will not ever use this company again. I have reached out multiple times for a resolution to no avail. So I filed a complaint with the Better Business Bureau. I will not let it go until I receive a full refund for the service I expected and did not receive. If you guys love your fur babies please stay away from this company and the butcher they hired by the name of Gianna C.

I had an appointment today with Kimberly Hernandez at 2 PM in Bradenton, Florida. At 1:55 PM the groomer notified me that she was in a different city hours away and was running a little behind because the grooming she was doing was taking longer than expected. The time had gotten away from her. That explanation really doesn’t make sense. Plus, it is disrespectful of my time and my needs. Perhaps she decided to stop and have lunch with a friend, or picked up an extra job. The explanation she offered was not very logical. This was very irresponsible of her. I would not use this company.

What went wrong was deceptive advertising and rude customer service. I went to their website to check their mobile dog grooming service, pricing and availability. After entering the requested info such as dog breed, weight, and my location, I was presented with 4 options. The one I chose was "starting at $ 100.00" which included taxes and fees. I then booked an appointment, which asked for the same info as before. However, the price shot up to $ 158.00. I called the customer service number to inquire as to why the price jump. She couldn't give me a legitimate reason. She first claimed it was taxes and fees. I mentioned that was quoted as included.she then became belligerent and said it was my location. I told her my location hadn't changed in 5 minutes between getting a price and booking. Then she stated the initial price " was for marketing purposes only." In other words, deceptive marketing/ bait and switch. I asked to speak to her supervisor. She said she had a supervisor but refused to let me talk to that person. Finally, she said t hat if I wasn't happy, too bad. I am now going to file a complaint with my state Attorney General's division of Consumer Complaints due to deceptive advertising.

A driver for your company was committing road rage on 3/15/2026 at approx 1:30pm at Santa Fe Dr and Dartmouth in Denver. After he pulled out in front of oncoming traffic and pulled across all lanes of traffic. He then noticed an accident up ahead and had cut back all the way over to the right and almost hit us doing so. When we honked to alert him he flipped out and started following us for a while continuously honking aggressively and tailgating us. I called 911 on him! If this is the behavior of the people who work for you I would NEVER trust them with a family pet!!!

They never came after waiting so long very unprofessional company I paid 196 for a medium dog which is extremely expensive and now they can suck my 🍆

I had one of the most unprofessional, misleading, and frankly alarming experiences I’ve ever had with a service platform. We booked a Premium/Gold grooming package specifically advertised as including same-day availability, because our cat has severe matting and requires careful handling. Based on Groomit’s own representations, a 2:00 PM appointment was confirmed. Because the grooming required preparation, the cat was given gabapentin (a very mild, commonly prescribed anxiety medication) by his regular veterinarian in advance of the confirmed appointment. He was monitored closely the entire day and responded calmly and safely. Here’s where everything went off the rails: At 2:01 PM (after the appointment time had already passed), the groomer finally called. She stated she would be 1 hour and 45 minutes late—if she could even make it at all. Her explanation was traffic and that a prior client had “last-minute upgraded” to a Gold package. She suggested rescheduling to the next day and asked that the cat be medicated two days in a row, which is medically inappropriate and was clearly communicated as such. During the call, the groomer did not even know the pet’s name, repeatedly calling him by the wrong name, which raised serious concerns about whether she had reviewed the booking at all. When these concerns were raised, the groomer hung up abruptly and blocked the phone number. Immediately after, Groomit customer service was contacted. Based on the facts, they issued a full refund, and we were forced to find another groomer because this experience destroyed all trust in the platform. Then it got even sketchier. After: the appointment time had passed the groomer blocked the number Groomit was notified the refund was processed and a review was left We suddenly received messages implying the cancellation was initiated by us, which is categorically false. Groomit later claimed a call was received requesting cancellation—despite the fact that the groomer had already blocked communication and failed to show. This feels like retroactive narrative control, not customer service. This is not about a refund. This is about a platform that: Misrepresents service availability Employs groomers who fail to show up and block clients Contradicts its own timeline Attempts to rewrite events after the fact When pets are involved—especially cats requiring medical consideration—this level of incompetence and dishonesty is unacceptable. I would strongly caution anyone considering Groomit: do not trust the scheduling, do not trust the communication, and do not trust the post-incident explanations. The screenshots tell a very different story than Groomit does.

My dog was treated extremely poorly and came back covered in small cuts and was hurting for weeks. The groomer arrived two hours before the selected time frame so I had to cancel meetings to accommodate him. The two previous groomers booked BOTH canceled (one while he was “on his way”).