groomie.clubReviews of groomie.club

My father-in-law signed up for this service (he has worsening dementia and struggles with on-line services). He got his first shipment and tried to cancel by replying to the order email. They told him he had to use the website. He couldn't figure it out (it's a maze designed that makes it very hard to actually cancel). He kept getting shipments. He kept trying to cancel but the company just kept pointing to the website as the only way to cancel. A few months later - he has a shelf full of unused blades and no way to cancel. He asked me to help him cancel which I did. Heavy use of 'dark patterns' to try to make it simple to sign up and extremely hard to cancel. Was finally able to cancel and applied for a refund of at least the last package that was sent. A very confusing process (again - had to upload pictures for some reason) ended up with a store credit instead of a cash refund. Beware of this company

I purchased a Baldie Pro, which honestly is not that good of a razor, it does not curve to my head. Then less than 6-weeks later I get an automatic charge on my credit card for a blade refill and received a blade refill in the mail. I NEVER knowingly authorized them to do this. This company is unscrupulous in their business practices and they slide in this membership without you knowing. Steer clear of this company!!!

This company has the worst customer service I've ever experienced. I purchased a groomer and tried it twice before deciding it did a worse job than my regular razor. I went through the return process on their website and was given three options. I could donate it, gift it to someone, or return it. I selected to return it because I couldn't think of anyone to gift it to. Then I ended up telling people about it and one of my neighbors said he'd take it. After giving it to him, I never received credit so I contacted them again. Now, they expect me to ask for it back from my neighbor and ship it back to them. They refuse to issue me credit and won't acknoledge that I did what I was asked to do with the groomer. I would never recommend doing any business with this company! *UPDATE* After posting this, they finally did issue a credit. I wish I didn’t have to post a review to get their attention, but they did end up making it right.

Total scam company with false advertising. DO NOT WASTE YOUR MONEY.

The 2 stars is directly rated to the product. I loved the shaver, it was amazing. Unfortunately, I cannot recommend Groomie because the company has no concern for their customer or their products. The first shipment never came and they blamed it on me. Then the next two shipments came and product was broken. Why, because they ship it in manilla envelopes. You get your product and everything is crushed. If it is broken, they again blame you and ask for proof. By the third shipment I was done. I informed them I was ready to cancel. They more or less responded with "Don't let the door hit ya on the way." Good bye groomie! It saddens me when a company with such a great product cares nothing for their product and the condition it is in when it arrives to their customer.

They send replacement blades without notice unlike other subscriptions so you don'thave an opportunity to change the shipment date.

I would have given it 0 stars but there is not an option. The product is awful, the "30 days satisfaction," is not true. No one will answer the email and there is not phone number. Constantly sending products without request and of course charging the credit card. The are a plague!!

Absolute crap product that died in two months. Then they keep charging ypu for blades O don’t need. Scammers!