groomie.clubReviews of groomie.club

Replacement blade subscription never shipped and they will not give a refund. Just say that the order has processed and I can initiate a return. Kinda hard to return something that never shipped.

The razor works great and I am happy with its performance. Where I'm not happy is that customer service is extremely difficult to deal with. What happens is they automatically put you into there monthly subscription for a new blade to be sent and they take the money, $30, every time. I canceled the subscription and was never sent the replacement blade by their own admission. The still refuse to refund my money even though they have stated my last order was never filled. I am going on one month and I keep on getting told to return the blade they admitted they never sent me to get money back.

This company is exceptional in disgusting!!! If your product doesn’t work, YOU have to pay to send it back to them and then GOOD LUCK trusting you get a replacement. It’s horrible. Customer service is pathetic! I can’t see them surviving with the horrific products and service they offer? You want to text me? Go right ahead! You wasted a week of my time. Theodore Rohrs . PS. I doubt they even look at reviews. They work on “ a fast buck, and good luck!!”

I have NEVER had such an experience with a company! I have spent hours of my time dealing this this unscrupulous company, My experience started when I purchased a Baldie Pro in August 11, 2025. Hopefully, the nightmare has ended November 4, 2025. Product broke when assembling. Finally, got information to return. Had to pay shipping for the broken product. Finally got a credit on credit card for return. Then started getting refills, that I did not sign up for. Getting refills for a product I did not have. Via email I was told the auto ship had been canceled. I received a credit on credit card. Late October, I received a package from Groomie. I refused the unopened package and it was returned to Groomie. Then in November I got another charge on my credit card. This shipment they started charging a shipping fee. Contacted Groomie again. Disputed the charge on my credit card also. Groomie said again the auto refill was cancelled. I received a credit for this charge on 11-4-25. So, hopefully it is really cancelled this time.

I keep getting billed for a blade subscription that I never signed up for and never received anything. Trying to cancel it is a nightmare! Nobody to talk to. Stupid AI emails doesn’t work. Been going back and forth for the last 4 months on how to cancel my subscription. I go to my so called account and nothing there that shows I have an account. But yet, I keep getting a monthly charge for it. It’s so frustrating! I think this company is purely evil on taking people’s money.

Terrible experience with Groomie. I actually like their product Pro 2. However, their customer service is the worst I've ever dealt with. I knew I was going to get a blade replacement every 6 weeks. It's what I signed up for. So, they take $25.50 from my credit card on the scheduled day. 2 weeks later it shows my blade is still processing. I contacted them and they promised to expedite my order. After 3 weeks it's still processing. I contacted them again and was not happy with their whole attitude. They canceled my subscription and no blade or refund. So, I had to go through my bank to get my funds back.

Bought an electric razor from Groomie Club, had no idea I was signing up for blade replacements every 6 weeks, at the price of $25, until I received an email they were being sent. Tried to cancel, it's impossible, they have no option to cancel on their "cancelation" form. Furthermore, I NEVER received the replacement blades. This company is a major SCAM!

Did not even know I was getting a blade subscription until started coming and getting them to stop has been a real run around with poor email only customer service The motor stop holding a charge after a few weeks. I wish I looked them up first. True scam they do just enough to avoid the law. Can’t wait for the class action suit, can’t believe these clowns got my money. I Have to cancel my credit card Run don’t walk from these snake oil scammers