Grizzly IndustrialReviews of grizzly.com

I ordered some drill bits and then they didn’t take the money right away. So I placed the order again (an exact duplicate order) that one went through right away as I was actually charged like I was supposed to be. What did these people do? They charged my account AGAIN! And mailed me the exact same order they already sent me. I am still waiting on my refund as I was given some bs spiel that they need to “inspect” the package and make sure everything is in it. I didn’t even open the box. They got it this morning and I told him they need to hurry up and give me my money back because I need that money for bills and they don’t seem to give a crap. You can clearly see by the return packages that they received that it had not been opened or tampered with, and all the items are inside. I’m very annoyed I will never order from them again.

purchased G0776 lathe. Problems W/Grizzly as a company: The customer service you hear is so great-I cannot say enough BAD about them! If there are ANY issues, you get someone else every time you call or email; start over each time, completely disconnected company. Confused people aggravated by a totally ridiculous computer system adding to the mess. I had several issues with shipping, availability of product and so on. I visited the Bellingham store, they say over and over to "give us a call-we are here to help"- a total lie. You cannot reach the store by phone and talk to who you dealt with! Try it now; call Bellingham Grizzly, you'll get someone somewhere else! You don't get a warranty if you purchase thru a retailer. I tried on a different item, and they tell me the warranty goes to who they sell it to- in this case, the retailer! About the product: crated and packed very well. Did the break in on the lathe, changed the oil- metal filings, quite a bit. ran it again, changed the oil, metal filings. opened it up- loads of filings in the headstock which ruined the $500 worth of bearings. they are on order, so I can't tell you if the machine is any good!

I ordered a tomahawk for Christmas 2023, order placed mid Nov'23, but have heard nothing back since. Reached out to them a couple of times, but no response of acknowledgment - their site looked great, with celebrity endorsement. Guess I'm just another sucker who fell for it - will be having words with my credit card company.

Poor customer service. Very unresponsive supervisors. Wanted to purchase knife grinder with three sets of belts. Needed to use a gift card, eBay (Grizzly own store) was cheaper price, lower taxes, free shipping, but couldn’t use gift card. Supervisor unable to match their own price. Supervisor too busy to make change. Customer service person had loud dog barking and said she couldn’t do anything and that it did not seem fair.

OK so I am very annoyed at a situation that has developed over the past few weeks. In 2010. I purchased a ShopFox W1758 lathe and have been using it every week for the past 12+years without issue. On the 4th Nov this year I received a recall notice from Amazon regarding this lathe stating there was an issue with the cutting tools. It turned out that the faults are in fact with the faceplate and tool rest and not the cutting tools which ShopFox did not supply (still it's good to know there is an issue). Anyway to cut a very long story short I was asked to immediately stop using the lathe and contact Grizzly Industries to request replacement parts, which I did and was informed that I had to wait until mid March 2024 (estimated) to receive the new parts, in the mean time do not use the lathe.Thats 4 1/2 month before the lathe can be used and thats only an estimated delivery time, we all know how things can be delayed especially when they come from overseas companies in China. If I used this just for a hobby lathe I guess it would be no issue but I'm in the middle of a huge Bugatti Throne Chair like project and it now looks like I have to purchase another lathe to safely complete them in a timely manner. Grizzly are selling similar lathes on their website that use identical faceplates and similar adjustable tool rests that would fit this lathe but no, they will only supply replacements by making existing customers wait months! Update Sept22nd 2024 After posting details of this fiasco with TPs website and the Better Business website along with more than 100+ review websites Grizzly Industrial seem to have gotten the message and supplied a replacement within 10 days. But it shouldn't have necessitated this sort of action?

Purchased an oscillating sander, used it 3 days and it broke. sent it back and got a replacement ok. 1/2" sanding sleeves do not fit the spindle. the one provided did however I purchased extra from Grizzly and they do not fit, too tight. I will look elsewhere next time I need a piece of equipment for my shop. bought Grizzly for years but no more. Sad part is there are not many companies that actually care about quality and customer service anymore..

Grizzly had a decent reputation in the past. Some kid took over from daddy and now they peddle the worst Chinese garbage I've ever run across. And I know most tools I buy are from China. I get that. And the Chinese make some really good stuff. Not Grizzly. They peddle the worst crap you could ever imagine. Absolute garbage. In 5 years the name Grizzly will be equivalent to garbage. But during that 5 year period, the little boy brat that inherited daddy's good name will be filthy rich.

I bought a horizontal boring machine from them and within five minutes I was perplexed by not only how incredibly poorly it was designed, but also by the construction itself. The metal is so soft that you will strip any of the set screws by the slightest over tightening, it is lacking linear bearings and the last goes on and on. I call Grizzly several times, and all they would offer me was replacement of a 25 cent screw! You usually get what you pay for but with Grizzly tools you get even less!