Grizzly IndustrialReviews of grizzly.com

Ordered a replacement motor and it came with the wrong pulley belt.The belt has been discontinued and they didn’t bother telling me. While installing new motor realized that the motor bracket slot did not match the installation hole. Called Grizzly and they informed me that the motors being shipped to them had misaligned bracket slots so they suggested I grind a new slot. Unacceptable customer service.

I purchased a grizzly planer G0453Z 5 years ago for about $2,500. Right from the start. the gearbox was leaking oil, but not bad enough that I wanted to pull apart the gearbox and fix it. Now it is leaking moderately getting oil on the side of the machine and on the garage floor. The parts I need are a gasket and an o-ring total price for both $4. But, for these parts which could be put in an envelope and sent with a stamp, they want $9 to ship it and they would not waive the charge. I should have done something while it was under warranty, so that's on me. But if you look at the internet, 90% of the complaints are of leaking gearboxes, so the company is well aware that this is a problem. A good company would have sent me the parts out at no charge. We're talking about $4 for $2,500 machine. I was ready to buy a $3,500 table saw but I will never buy anything from this company again.

I gave them 2 stars instead of 1 because they finally fixed the problem they sent me after a year of arguing that their factory quality control took a day off. They refused to fix a broken piece of equipment they sent me for a year. If this is how it is I wont be purchasing anything with the name Grizzly ever again.

OK so I am very annoyed at a situation that has developed over the past few weeks. In 2010. I purchased a ShopFox W1758 lathe and have been using it every week for the past 12+years without issue. On the 4th Nov this year I received a recall notice from Amazon regarding this lathe stating there was an issue with the cutting tools. It turned out that the faults are in fact with the faceplate and tool rest and not the cutting tools which ShopFox did not supply (still it's good to know there is an issue). Anyway to cut a very long story short I was asked to immediately stop using the lathe and contact Grizzly Industries to request replacement parts, which I did and was informed that I had to wait until mid March 2024 (estimated) to receive the new parts, in the mean time do not use the lathe.Thats 4 1/2 month before the lathe can be used and thats only an estimated delivery time, we all know how things can be delayed especially when they come from overseas companies in China. If I used this just for a hobby lathe I guess it would be no issue but I'm in the middle of a huge Bugatti Throne Chair like project and it now looks like I have to purchase another lathe to safely complete them in a timely manner. Grizzly are selling similar lathes on their website that use identical faceplates and similar adjustable tool rests that would fit this lathe but no, they will only supply replacements by making existing customers wait months! Update Sept22nd 2024 After posting details of this fiasco with TPs website and the Better Business website along with more than 100+ review websites Grizzly Industrial seem to have gotten the message and supplied a replacement within 10 days. But it shouldn't have necessitated this sort of action?