Grizzly IndustrialReviews of grizzly.com

Good product but their delivery is a disaster. it took almost a month to receive my sander. including 10 days after it cleared custom in Canada, only 250 miles from my home. Grizzly support is worthless. they could not even tell me where the package was at. EACH time I bought form them, it was the same frrustrating experience.

void @GrizzlyIndustrial. Paid a premium for an item (Order 12354688) that took 6 weeks to arrive damaged. They told me to unpack it, and now expect me to repackage a hundred-plus-pound top by myself to return it—even after I told them I am physically unable to do so. Weeks of empty promises and no-show carriers caused me to lose my contractor. Now I'm forced to install a damaged product because they refuse to resolve this or issue a partial refund. Terrible customer service. #GrizzlyIndustrial #CustomerServiceFail #BadBusiness

I received a cast iron drill press table that arrived broken. What should have been a straightforward replacement turned into a weeks-long process involving multiple phone calls, photo submissions, long hold times, and repeated follow-ups just to get updates. The issue was ultimately resolved only after I filed a dispute with PayPal, which ruled in my favor. During that time, Grizzly held my funds and provided little in the way of meaningful progress or communication. When I asked for a replacement, I was told that because I used PayPal, they could only issue a refund—not send a replacement. If I still wanted the item, I would have had to place a new order, call back again, and request the sale price. That level of effort for a damaged item isn’t reasonable. I chose not to reorder and won’t be purchasing from Grizzly again.

I bought a Small Item Cross Cut Sled (T33987) on 3-17-26. The item with shipping & handling and tax came to $83.67. I received the sled and assembled the miter bar into the sled and checked for alignment on my Powermatic P1000 table saw, the sled was off 1/8”. I then checked to see if my table on my table saw was misaligned to the blade, it was NOT. I disassembled the miter bar from the sled and repacked the sled and all parts in its original box to ship back. I contacted Customer Service and spoke with Susan. I explained the situation, and she said, “it sounds like the sled is defective.” She further stated, “we’re happy to waive the restocking fee for this return”, and she would request a UPS return label from UPS for me to return the sled. At NO TIME did she ever state I would be responsible for the return shipping charges of a defective part. Why would THEY contact UPS to generate a label if I was going to pay for the return (RGA)? I received the return label and sent it back UPS as directed. They received the sled on 3-30-26 and credited my account on 3-31-26. Imagine my shock to receive a credit of ONLY $42.16 (when I originally paid $83.67)! I called and spoke with Susan, she stated “We waived your restocking fee, but we do not credit your original shipping (which I can understand), and the UPS charge for your return was $24.52, which makes your refund $42.16.” Again, why am I paying to return a defective item? NOT HAPPY! I have been an avid woodworker for over 40 years, and delt with many companies, I have never had a company treat me this way. Needless to say, I will NOT be doing business with Grizzly again! As of 4-3-26 I heard from Customer Service, and they have refunded me the $24.52 for the return shipping charges. Thank you Customer Service, though it shouldn’t have gone this far.

Very disappointed in Grizzly.com. I ordered an item, and they shipped to my old home address. They said it was my fault, and there is nothing they can do about it. I will not be buying from Grizzly any longer and cannot recommend them. Customer service was hard to reach, and rude.

We have bought and used grizzly equipment for years, always had good customer service and happy with and even recommended the equipment! I am not sure what happened to Grizzly, We had a belt break on a jointer, ordered the exact part from parts list. Got the part and according to the manual parts list, they printed the wrong part # in the Manuel! They wanted me to pay shipping back and 10% restocking fee, plus another shipping fee to get the right size! Do not recommend at all!

Got a tool from them. used less than 45 mins. From the first minute, got so hot would physically burn your hand. Then they tried stealing money from me. Then lied to try and cover it up CORRESPOJNDENCE WITH THE BETTER BUSINESS BUREAU I am rejecting this response because: Finally, the Company did refund my money. Does not change the fact they have, and will steal from their customers. FACT, they are COMPLUSIVE LIARS to try and save face. They tried to send me the SAME EXACT COPY AND PASTE reply THREE TIMES. While they LOVE to lie and stete tool had a lot of use, COMPLUSIVE LIARS to try and save face from STEALINBG from customers, this tool had ZERO wear. Was less than 3 weeks old and used in totality less than 45 minutes. They try to list a tensioner as non functional so not able to test. FACT, that part was NON FUNCTIONING when tool was sent, causing the issue. NOT WEAR. Bottom line, THEY STEAL FROM THEIR CUSTOKMERS IF THEY CAN AND THEY LIE TO TRY AND RUN COVER WHEN CAUGHT, I thank the BBB for their assistance in this matter and getting my money returned. However I ask that this be added to complaint so other possible customers can view and see the dishonesty of this company Sincerely, Greg Johnson

As of 2025, my experience with Grizzly Industrial has been very disappointing. The products I received were poor-quality, Chinese-made tools, and to make matters worse, the company refused to honor their warranty — on an item worth only $20. I can only imagine how difficult they would be to deal with if a more serious issue arose.Take a look at their record on customer service at the BBB . It also mentions that Grizzly Industrial is NOT BBB accredited .