Brandy W.
I have sent 4 emails to this company to…
I have sent 4 emails to this company to get a sizing chart on a coat i want to order. If they can't even reply to emails why would I want to spend $90 on a coat from their company. I obviously don't want to spend that much on something to small or too large. Using US sizes would be better than cm also. But I can't get a reply at all
Response from GrishkoJan 18, 2026
We deeply regret the communication breakdown regarding your sizing chart request. Receiving four unanswered emails demonstrates a critical failure in our customer service operations, and we take full accountability. We recognize that detailed sizing specifications are fundamental to your purchasing decision, particularly for a premium item at this price point. Your concern about fit and value is entirely justified, and our inability to provide this basic information within a reasonable timeframe was unacceptable. Effective immediately, we have reviewed and strengthened our email response protocols to ensure inquiries receive timely attention. We would welcome the opportunity to assist you now with precise sizing guidance, fabric dimensions, and fit recommendations tailored to your needs. Please reply with your contact information and sizing preferences, and our customer service team will prioritize your request personally. We stand committed to delivering the responsiveness and transparency you deserve.