Grill CollectionReviews of grillcollection.com

I never received my order it was shipped to somewhere in Montana. Not a very good experience.

I received a damaged item which looks like it happened during the shipping. It has been a week and have not heard back from anyone and this has caused major delays in outdoor kitchen project.

I ordered a simmer grill for my Ilve range and after several weeks I was told it got damaged in process. Instead of apologizing for the delay and ordering me another one they actually asked me to send an additional $20.00 in shipping costs. I have been in business for 25 years and I have never heard of a vendor error being passed on to the customer. I shared this with them and they didn't care. I hope this negative review was worth the $20.00 that they saved. I will never order another thing from them again.

Too large for my round Prima. Apparently they changed the design in 2016 and the hinge / handle assembly you sent to me only fits grills made after 2016. How can I return the item?

Good - Pricing appeared to be very competitive with the market complimented with other perks that resulted in the best price available on-line. Bad / Ugly - Attention to detail and customer service / follow-up after the sale was an opportunity. There was an error with the order; however, for a virtual broker that prides itself on exceptional customer service / support there was a gross failure. From near silence in communications to me having to push the agenda nearly daily it was not an enjoyable customer experience. I hope that this was an anomaly as experiences like these are typically not the culture but the attitude / demeanor of individuals that have no business being in customer service support. This issue started on 8/5 and was not resolved until 8/20. The only justification for the 1 star rating was the price. Aside from this, I hope that the Phoenix Grill performs equal to or better than my go to Holland Grill. Cheers!

After 21 days, I hadn't received so much as shipping notice. I contacted customer service to cancel the order. After two days, someone finally answered saying my order has shipped the day before. Horrible wait time. Non-existent customer service

You sent me the wrong Daisy wheel top and you still haven’t sent me the correct one even after I sent you the picture of the wrong one as you requested

***SCAM ALERT!!!*** I'll let my quick story speak for itself. I ordered a Blackstone Griddle and was told that "it is in stock and will be shipped FREE in 1 week." Each week I contacted Grill Collection via chat and asked "how I can track my purchase." Each time I got the same response, "your grill is in-stock and just waiting to be shipped." That went on for a month. Finally, after 1 month, I was told that the grill I ordered was the last one, that it was damaged, and that they were going to cancel my order. They held on to $1347 of my money with phony promises and failed service. And I'm still waiting for my money. If you order from this company, you do so at your own HIGH RISK. I have re-ordered the grill with another more well known company with a local store - ACE Hardware. I'm paying more, but with greater confidence and peace of mind.