Grill CollectionReviews of grillcollection.com

I have my order incomplete and no one knows how to give me information

I gave it a star because that is the least I can give. I ordered a smoker back in July. This is where I should have canceled my order. I didn’t get my unit until August. When I finally got it, I didn’t have time to open it. Waited about 2 months to open it and put it together. When putting it together I noticed a dent on the front, which I didn’t really care. But when trying to place the racks inside the unit, there were so many dents that the top two racks wouldn’t hold in place. Dents on top, back and sides, door didn’t close and door was crooked. Called customer service… their response time is TERRIBLE to say the least. They give you the same line, our warehouse has been notified. I contacted them everyday for a whole week! Still waiting to get a label to send this useless piece of crap back. To top it off, I found it $100 cheaper 😑 Save yourself a headache and the frustration. Buy from a serious vendor.

Order took 4 months to get here, then it didn't even work

Order a part 7 months ago they said it was back ordered till late may I was okay with it but then late may came and went. I receive the part in October when didn’t need it anymore. I try to return it 2 weeks finally get a response that they want to charge me for returning it. I don’t think thats fair

After waiting for 10 business days my order was never processed or shipped. I called to cancel and demanded a refund. I have now been waiting 10 days for the refund. I would suggest not ordering from Grill Collection and look for someone else to order from. I want my money back!

Let me start off with this, ordering online is always a gamble, support your local shop if you can and avoid these pretty obvious scam operations. That being said, I started this journey back on 7/14/2023 when I placed my order through the website for the Napoleon 45" PRO cart. I was happy to receive an order confirmation and was expecting some shipping update within the next few days. I was wrong, instead, I received plenty of emails asking if I would like to try out their other sites like usifreplacestore.com. 2 days later on 7/16/2023 I received a general email that my order was being processes, not really an update worth noting. Fast forward to 7/24/2023, after calling several times to get an order update from their (outsourced customer support), I finally get an email that my order has been processed! However, processed didn't really mean much because there wasn't any shipping update or tracking info. Fast forward again...it's now August 3rd, 2023..I receive an email that barely qualifies as support from the customer support department stating that; "Our warehouse team informed us that fulfillment of its shipment will not be possible because of some damages. We have intended the last stock for you but because of its quality concerns, we just listed you to be on top priority for the incoming stocks after 8 weeks. We have reached out to our third-party warehouse and, the good news they have the item in stock. However, there is an additional shipping cost due to the size, distance, and weight. The shipping cost is $260. As our valued customer, we are happy to cover 50% of the amount. So you only need to pay an additional $130 to ship the item.." Well, this is the biggest scam bs I have ever read. I have already paid for the item, and now, cancelled the item yet they have not sent me a cancellation and refund confirmation. So here we are on 8/7/2023 writing a review I don't want to have to, but people need to know not to order from this place. Hope this helps someone out in the future.

Wanted to place an order for a green mountain grill part, entered all the necessary info, then found out shipping is flat rate cost of 59.99 on a 3.00 part. Sent numerous emails to customer service with no response. Shipping on anything under 200.00 is still 59.99. The shipping costs are ridiculous. Would never recommend this place to anybody, if I could give them minus stars I would. Place is a complete joke. Don't waste your time or money.

I ordered a cookware set from these people. After being billed for it I received nothing. When I call repeatedly to find out the status nobody could tell me anything. Not the status of my order what the problem was nothing. Finally without an explanation I got an “order cancelled “ notification. Stay away from these people