Tim J.
Awesome Customer Service
Awesome Customer Service. Item was in stock and delivered as stated during heavy holiday season.

Grill Collection is listed under Garden & Pond.
Grill Collection (grillcollection.com) has 290 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Garden & Pond · Miami, Florida
Excellent

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Excellent
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Garden & Pond · Bowling Green, Virginia
Excellent
Showing 165 reviews with 5 stars · Clear filters
Tim J.
Awesome Customer Service. Item was in stock and delivered as stated during heavy holiday season.
Mike T.
Some of my items were on backorder for quite a while , but they kept in contact and kept you informed the whole time. Great A+ customer service
Response from Grill CollectionDec 3, 2024
Thank you so much for your kind words and understanding! We truly appreciate your patience during the backorder process, and we’re thrilled to hear that you felt well-informed and supported throughout. Providing excellent service and keeping our customers in the loop is always our top priority. If there’s anything else we can assist you with or if you have further feedback, please don’t hesitate to reach out. We’re always here to help! We look forward to serving you again in the future!
Steve
Order went smoothly and the company was very communicative. Was sent via freight shipping so it was delivered on a pallet to my front gate and then I took over from there. The product was high quality and exactly what I wanted. Wouldn't hesitate to make another order.
Response from Grill CollectionNov 13, 2024
Thank you so much for your kind words! We're thrilled to hear that your order went smoothly and that the product met your expectations. It's wonderful to know that the shipping process and communication made for a positive experience, and we appreciate you taking the time to share it. We look forward to the opportunity to serve you again in the future—don't hesitate to reach out if you need anything. Enjoy your new product!
Jeff
There was a six week delay from the manufacturer for the item I ordered and Grill Collection always keep me informed about the status of my order and provided shipment tracking information when it shipped. When my order arrived it was perfect. I couldn't be happier. I would definitely order from them again.
Response from Grill CollectionAug 28, 2024
Thank you so much for your kind words and for sharing your experience with us! We apologize for the delay in your order but are thrilled to hear that you were kept informed throughout the process and that you are satisfied with your purchase. Your satisfaction is our top priority, and we're glad to have met your expectations. We truly appreciate your patience and understanding during the delay and are delighted that everything arrived perfectly. It's wonderful to hear that you would consider ordering from us again; we look forward to serving you in the future! If there's anything else we can assist you with, please don't hesitate to reach out.
deborah S.
Excellent service! Great website, full range of products, easy ordering. They kept me updated on the status of my order and let me know when it was on the way, and even followed up to make sure it arrived and that I was happy with it.
Response from Grill CollectionAug 7, 2024
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our website and service. Keeping our customers updated and ensuring they are satisfied with their orders is very important to us. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again soon!
Roger A.
I liked the pleasant emails that made me feel that if I needed any help that you were there in a instant.
Response from Grill CollectionAug 7, 2024
We're delighted to hear that you appreciated our emails! Our goal is to ensure you feel supported and know that we're here to help whenever you need it. If there's anything else we can assist you with, please feel free to contact us. Your satisfaction is our top priority!
Ken G.
Grill Collection made my purchase quick and easy. All the information I wanted was there on the site. their filters made quick and easy to find exactly what I needed. Thank you!
Response from Grill CollectionJul 25, 2024
Thank you so much for your positive feedback! We're thrilled to hear that your experience with Grill Collection was quick and easy, and that our website provided all the information you needed. We are glad that the filters helped you find exactly what you were looking for. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Timothy S.
Found exactly what we were looking for
Response from Grill CollectionJul 25, 2024
Thank you for your feedback! We’re delighted to hear that you found exactly what you were looking for. Your satisfaction is very important to us, and it’s great to know we could meet your needs. If you have any other questions or need further assistance, please feel free to reach out. We're here to help!