Grill CollectionReviews of grillcollection.com

Back ordered item. Grill collection gave options and kept me informed of the status.

Great product, friendly customer service

I was told the grill I originally ordered was in stock - but then a few days later received an email saying it would be 12 to 16 weeks - not good! But after taking with them - they did have a model with out the infrared burner in stock - so order that one and the burner separately! They apologized and did great following up after that.

Grill Collection has a good selection of Napoleon Accessories.

Grill came 3 days later than I was originally told and it was very difficult to get answers from the delivery service

It would have been better but grill was delayed !! I was promised it would be put together and this was a complete lie not even close ! Don't tell people shir if u don't plan to deliver

Delivery on time, checkout process was great, the only reason I'm rating 4 stars is at the price point I purchased the Napoleon prestige 665 pro, the power cable to the power supply and grill cover should be included, especially the power cable as it's essential and not considered as accessories

Great Service, no complains from grillcollection.com - Fast customer service reply. I can't say the same for their shipping company ABF Freight, terrible service and delivery took way longer than expected, had to pick up item on the street because they wouldn't take it to my apartment. That's why I'm not giving 5 stars to this review.