Grill CollectionReviews of grillcollection.com

Received grill today after almost 1.5 months from ordering. Shipped freight. Freight company was horrible and Grill Collection couldn't do anything about it. Blew off scheduled time which was a non-accommodating 9-6 pm. Second time around move date on us. Regardless, Grill Collection is responsible for delivery and missed two holidays waiting....

Napoleon Prestige Pro 665 grill looks to be defective. I am awaiting the manufacturer to send replacement parts for me to disassemble my grill and figure out. Interior lights and igniter for side burner/upper burner/smoker tube isn't working. Disappointed considering how much I paid for a grill.

It took 17 days to receive my grill after I purchased it where I was told I should have it no more than 10 days plus when I did try tracking it nobody could tell me where it was when I was already told at one time it was at the shipping place waiting to be delivered. Also I was supposed to be notified when the grill would be coming and I never received any heads up other than notification that it was delivered already and sitting in my driveway. At one point I was on the chat line trying to find out where the grill was and I was put on hold only to find out that there was nobody coming back to give me my answer.

My order, placed several months ago is still not complete. The only information Grill Collection can provide is that they will ship it when it arrives, or I can cancel. GC and their suppliers need to communicate specific information with projected dates, then follow up, not wait until the customer contacts them.