Grill CollectionReviews of grillcollection.com

Unresponsive company in my opinion. Never follow up and did what they said they would do. Everyday I got a different status on my shipment. Tones of thank you emails to overload your inbox. I would never use them again. Order # was GRC7751, Ordered 6/28/24

I was told my fryer would be delivered by a certain time and they assured me there wasn’t any issues. Come to find out 3 weeks later they had zero fryers to deliver. A total waste of my time.

I was sent the wrong hose and you took it upon yourself to send a replacement does not even close to what I ordered

Advertised and depicted a 'freestanding grill' (with column and base) but only sent me a head. Said I made a mistake un ordering - which i did not.

I ordered a stainless steel hinge and handle kit for my Prino XL grill. I was sent a standard steel hinge and handle kit. I called and explained the issue and was told my order was correct even though what I received was not what was described. I was told a supervisor named Matt would call me the next day to discuss with me. That was a week ago and still no call from anyone! I received an email last week saying they were looking into the issue and would get back to me shortly however I have still not heard from anyone!! It appears this is a very deceptive operation. They are using false advertising to make sales them completely ignore you. If you call and ask for a manager none is ever available and no one will call you back. You are fotmrced to file suit as your only hope for restitution. Please beware of this outfit there are plenty of reputable retailers you can find steer clear of this group.

Grill collection is a scam. They advertise fair prices with free shipping over $300. I made a purchase, completed payment, then received innumerable updates over the first 5 days including pledges that their patrons' satisfaction is their highest priority. They then had the audacity to send me an email stating that shipping for my $350 item is $420, but that they'd pay 50% and only charge me $220 for shipping. First, half of 420 is 210. Secondly, this approach to scamming customers is not only unethical, but also illegal. I'm waiting to hear back from their customer support. But I will not hesitate to contact the BBB if they try to overcharge or to cancel my order. I encourage all readers to take the same approach.

Truthfully, worst buying experience ever. I would stay away from these people. Purchased two items on December 10. Several days later I was told they were backordered until December 20 and then until January. When the items showed up, the delivery guy would not let me inspect them and I was told I had to inspect them before accepting them. Delivery guy left to return them to the warehouse and then I was told shortly thereafter that I have to pay over $500 to have them redelivered. The entire process is flawed and incredibly unprofessional. Truthfully, I don’t think this company has any people working in the United States has all the support conversations were from across the world. I would stay away from this company.

Grill Collection is a black hole. They appear to be legit but they took my order and sat on it. While having an email saying it was ready to be shipped, nothing happened, except getting endless marketing emails. Finally sent a message canceling the order--no response. Ordered the same item from a different vendor and it it already on its way with UPS tracking. Would avoid this vendor.