Grill CollectionReviews of grillcollection.com

I received my ordered parts, as expected. There were a few details that generated this rating. 1.) The shipping expense was very costly, $60 as I recall, ~30% of the order. If I'd been willing to hunt for these parts on Amazon, I could have avoided this shipping expense. Also, some parts came "incomplete", needing to cannibalize the old assembly. This is not Grill Collections issue, although their order process clarification might have avoided this situation.

Good communication on back ordered part.

The only thing that I was disappointed about was that I had to always be the one to ask for an update on my order. I wish that they would have given me updates every couple of weeks.

Good process overall. There were some miscommunications about price and shipping but it was worked out finally. Good experience.

I searched for a certain type outdoor cooking system device for awhile, I reviewed The Grill Collection site. & found what I was looking for after a short time on the site. The site was easy to navigate, & met my needs. I settled on The Phoenix Grill 52" Dual burner, Stainless Steel Riveted Gas Head. # G4751 It was semi easy to assemble, & it came 100% UNDAMAGED, & was 100% COMPLETE. I had everything that I need to make it a complete device. I did have to wait awhile for it, but your Online Customer Assistant Tech, "REN" kept me well advised, & put up with all of my requests, comments, & worries from day one of this transaction. REN...I applaud your patients / professionalism with me, & for not returning my semi bad mood chats at times. I apologize at this time for some of my behaviors. I am sorry Ren. To: The Grill Collection Management Teams....my advice, my suggestions, are as follows to maybe make your site / business a tad more marketable. I like others, that reviewed your site, felt more than a few times that I was 100% scammed, & shelled out a lot of hard earned money for a product that I was NEVER going to see on my doorstep. Ren, again was VERY helpful in helping feel better about things, as I chatted with him several times while I waited for my Phoenix Grill. My advice first is to print in Large "RED" lettering...if the product is OUT Of STOCK, before consumers place their orders. Next It would have been a lot more soothing to get like a tracking bar that consumers can track the process, & status of their orders of that expense anyway. Ex: #1 your order is being processed, as your Payment method was valid /accepted. #2 Your order is being manufactured(if that is the case), & packaged. #3 your order is being shipped to our warehouse currently. #4 your order is in our warehouse, & we are confirming what we need to on our end, & confirming shipping to your destination. #5 The phone call exchange, like I received saying that you have my order ready to ship & confirm that process. # 6 your order is out for delivery. #7 your delivery is at your confirmed destination site. (all of this on like a sliding bar meter, easy to read, & understand the status of a consumer's order. It would really give the consumer . user of your site a lot more confidence, & use your site again, & as well, as telling others about your site. Again "Ren", saved this exchange many times as I came close to cancelling my order as I was not confident it would turn out as it really did. Lastly I did really like "The caution in accepting delivery instructions" that I was sent via email. It helped assure me that you were a valid site to do business with, as you were there to back up the sale, & safe delivery of my grill. I took a lot of photos of the packaging, cartons ect. so I was ready with proof if the common carrier damaged this order. Again thank you for those valuable instructions. I am happy with my grill, & Mid length grill cover. I will use your site to get any needed accessories for this purchase, & I would send a picture of it if there was a attachment site for that. Thank you again Ren, for all of your help...!! Jerry Meyers Dubuque, Iowa 52001

everything went well except we had to decline delivery because of damage package.

Not seeing the grill in person, I was taking a chance. I have not grilled on it yet. Grates look good. I was not happy that a grill of this price, would have plastic handles on the door and the side shelves. I should have bought the Weber grill at Costco. Cheaper and made a little better.

All was great as I needed the grill and doors/drawers in a timely manner. My only concern was the delivery. I kept getting bad or no information on when the delivery would be made. Fortunately after communicating with both shippers, the items came on the day before I left for out-of-town.