Grill CollectionReviews of grillcollection.com

The grill would not light. The ignitor worked fine and no visible signs of kinks in the gas hose etc. The regulator was reset as mentioned in installation. Nothing. I contacted Grill Connection Support.. Very nice young man answered but he was very hard to understand. Dd not have a good command of the English language I explained the problem and he said from tech support would contact me in two days. Nothing. Their purpose was to try to help me with the problem with the grill. Still nothing. Then yesterday I received an email telling me to take pictures of the box, grill, and invoice. At that time they would process the return of the grill. I did not want to return the grill. I wanted to keep it and get it fixed. There are only so many moving parts so it couldn't have been bad. Thankfully my brother who works for a large manufacture of industrial equipment was in town and came over and fixed the grill. It just amazes me that Grill Connection was so eager to just process a return when all it would have taken would be a few minutes with someone with experience to go over the issue and tell me how to fix it. I'm glad they were ready to stand behind their product and take it back but to do this without even trying to trouble shoot it is unreal.

Missing a few screws and washers. Sent me a grill cover for only the grill top. If it was my mistake, sorry, but they are "working with the warehouse" to try to correct it. I say just send me the right grill cover and I'll send you the wrong one back. If it costs me money, let me know. But it's been a week now...HELP! And I do expect the screws and washers so I can make the grill base solid.

The company charged a fair price and the grill was shipped and arrived error free. However, there communication was erratic, spotty, and at times incorrect. For example, they never notified me when the grill shipped. I only found out after repeated calls. They were able to tell me the name of the shipping company, but had no telephone number and the tracking number I received was inco0rect. I was told the grill would ship form Arizona where I live, but it was shipped form Illinois, adding to the long length of time between purchase and delivery.

I ordered a burner for my grill and was sent the wrong one. It has been hard to resolve the issue when there was a picture of the description that showed the one I ordered was correct! I can’t use my grill until this issue is resolved.

My grill is very good. Price was reasonable for product. Other than that there was really no service supplied. Grill Collection said that they would keep in touch with updates & that never happened. I called to check on my order & they replied that it was shipping soon & they would inform me when that would happen. That did not happen. I received a call from the trucking company informing that they were going to deliver the next day. Luckily I was home. Other than that there was little communications.

Ordered a 5 burner Beefeater Grill. It came with a griddle which I did not want or order. So now I must buy another vaporizor and grill to get the use of a 5 burner grill. Seems like a rip to me.

I was shipped the wrong unit, so I contacted them two days in a row. On the third day received a call and they said to keep the more expensive unit. I went home and unboxed it put it together. Now they say haha pay us more to keep the unit. Bait and Switch. UPDATE. They did take the loss on this one and I was able to keep the more expensive grill. My advice is if you have a problem come here and make a honest review they will respond faster than calling them.

We used your new pieces, which are outstanding. And now, we can use your products again as soon as possible. But I didn't believe it was good for your reaction time, so make sure it was.