Grill CollectionReviews of grillcollection.com

Response from Grill CollectionOct 9, 2022

Hey Armen, So sorry to hear about the missing parts. Our team has already responded to you via email. If you have further questions or concerns. Please send us an email to [email protected], Start Live Chat: www.USFireplaceStore.com Call us: 888-992-1556 (8:00 AM - 11:59 PM Eastern, 7 Days / Week)

Response from Grill CollectionMay 29, 2022

Hey NJGal, This is definitely not the type of experience that we want you to have. However, due to an ongoing supply chain issue. Our warehouse is currently experiencing delays with the shipment and production from manufacturers. If you have further questions or concerns. Please send us an email to [email protected], Start Live Chat: www.USFireplaceStore.com. Call us: 888-992-1556 (8:00 AM - 11:59 PM Eastern, 7 Days / Week)

Response from Grill CollectionApr 16, 2022

Hey Micky, We apologize for not being able to fulfill the order, however, due to an ongoing supply chain issue. Our warehouse is currently experiencing delays with the shipment and production from manufacturers. We are always striving to improve our services and products. We truly appreciate your feedback.

Response from Grill CollectionApr 1, 2022

Hi Rafael, This is definitely not the type of experience that we want you to have. However, due to an ongoing supply chain issue. Processing time frame changes from time to time. The US Market is really affected by the pandemic. Our warehouse is currently experiencing delays with the shipment and production from manufacturers. We are always striving to improve our services and products. We truly appreciate your feedback.

Response from Grill CollectionApr 1, 2022

Hey Sameer, This is definitely not the type of experience that we want you to have. However, due to an ongoing supply chain issue. Processing time frame changes from time to time. The US Market is really affected by the pandemic. Our warehouse is currently experiencing delays with the shipment and production from manufacturers. We are always striving to improve our services and products. We appreciate your feedback.

Response from Grill CollectionOct 8, 2021

Thank you for sharing your feedback. Your feedback is highly valued and this has been forwarded to the management team. We apologize that our service did not satisfy your expectations. We set high standards for our business and this will definitely help us grow as a company. Our Specialist is working on this issue and will definitely make sure that this will be resolved with a positive resolution. Please reach us through email, text, or call if you have any further questions while we are in the process of the claim.

Response from Grill CollectionAug 29, 2021

Thank you for sharing your feedback. Your feedback is highly valued and this has been forwarded to the management team. We take seriously the Star Rating that we get from our customers. We use it as a basis to improve and be the best in the industry. We are happy to help you to have this issue settled. Please let us know by replying to the email you received or by reaching us via text, phone call and email. We apologized for the inconvenience this has caused receiving an incorrect parts.

Response from Grill CollectionJul 23, 2021

Thank you for sharing your feedback. Your feedback is highly valued and this has been forwarded to the management team. We apologize that our service did not satisfy your expectations. We set high standards for our business and this will definitely help us grow as a company. We pattern our stocks in accordance with the given lead time of the Manufacturers. Some of them are really having uncertain lead times because of the pandemic's effect on their manpower and production. Rest Assured, we prioritized those early orders to get the most recent stocks from the Manufacturer itself and we follow right away the decision of the customers towards their orders. Our customer's satisfaction is our number one priority. We truly apologize for the inconvenience this has caused you. You may reach our chat, phone and email support for any inquiries about our products. Thank you again and have a good one.