Grill CollectionGrill Collection is listed under Garden & Pond.
Grill Collection (grillcollection.com) has 290 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Garden & Pond · Miami, Florida
Excellent
Garden & Pond · Paw Paw, Michigan
Excellent
Garden & Pond · RICE, Washington
Excellent
Garden & Pond · Bowling Green, Virginia
Excellent
Showing 60 reviews with 1 star · Clear filters
Samantha K.
Worst customer service ever.
Response from Grill CollectionAug 15, 2025
We're truly sorry to hear that your experience with our customer service fell short of expectations. This is never the impression we want to leave. Your feedback is incredibly important to us, and we’re committed to making things right. We hope to provide a smoother experience should you choose to shop with us again.
Raymond B.
It's rather meaningless filling out a review as the main part of my purchase is on backorder. It would be nice to get an update on the status of my grill head without me having to ask.
Response from Grill CollectionAug 1, 2025
Thank you for taking the time to leave a review. We completely understand your frustration, and we sincerely apologize for the lack of proactive communication regarding your backordered grill head. That’s not the experience we want you to have. We’re currently working on improving our update process so that customers like yourself aren’t left in the dark. If there’s anything else we can assist with right away, please don’t hesitate to reach out to our support team.
Bob K.
Ordered the grill online and the order was accepted. Received an email 2 days later about the ADDITIONAL $1600 "shipping charge" that I could pay half of. Don't waste your time.
DE
GRILL COLLECTION IS A SCAM!!! Can you give 0 stars? After nearly a year of being told my order was going to ship at the end of the month, month after month, I never received it. I was promised cancellations and refunds that never came, and I had to dispute the charge with my credit card company. I’ve done some external research and found that this is a very typical experience with GC. Never ever ever use them.
Anonymous
Ordered an item, received confirmation that item would ship, never received item. reached out to customer service who said they canceled my order but sent it to a completely different email address. Spent a month with customer service trying to get a refund. Constant run around until I mentioned the credit card company and then it was refunded. Not worth the month of running around, felt very close to a scam.
larry F.
Been over a month and I still haven't received my grill. terrible customer service, they just give you the run around every time you call and then email you a different answer. Hopefully the grill is better than the transaction
Response from Grill CollectionDec 3, 2024
We sincerely apologize for the delay in delivering your grill and for any frustration caused by inconsistent communication. This is not the experience we strive to provide, and we deeply regret falling short of your expectations. To resolve this matter promptly, I have personally escalated your order to our fulfillment team and will keep you updated with any developments. Please let us know if there’s a preferred way to reach you for updates. We truly value your patience and understanding as we work to make this right. If there’s anything else we can assist you with, please don’t hesitate to let us know.
Diana
I would give no stars if I could. I waited 2 months and when I finally received the product, it was not what I had ordered - it was a grill that has to be installed and I ordered a portable. Absolutely not usable for my purposes. I asked to return 2 weeks ago and I’m still waiting on a return label. I reported this company to my credit card company and to the BBB for fraudulent business practices.
Response from Grill CollectionSep 19, 2024
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you’ve experienced. We understand how frustrating this situation must be, especially after waiting such a long time to receive the incorrect item. We would like to resolve this issue as quickly as possible. We will provide the return label ASAP. If you do not receive it by then, please let us know immediately, and we will escalate the issue to ensure it is addressed promptly. Regarding your concerns with our service, we assure you that this is not reflective of the standard we strive to maintain. We take reports like these very seriously and will be investigating the matter internally to avoid such occurrences in the future. In the meantime, if there’s anything else we can assist with, please don’t hesitate to reach out. We want to make things right for you. Thank you for your patience and understanding.
Kyle W.
They forgot to send small nuts that go on the end of the bolts, like 30 or more they forgot. Maybe 20 cents each piece. Called to get them sent they wanted a picture of the box the missing items, it was stupid. They would not connect me to a manager from the United States. They never sent them. Horrible customer service. Called tagwood to see if they'll help. They said they would, still waiting hopefully soon.
Response from Grill CollectionJul 25, 2024
I'm sorry to hear about the trouble you've had with getting the missing nuts for your bolts. I am sorry if you were unable to speak to a U.S.-based manager and never received the items. It’s truly disappointing to experience such poor customer service over something that should be straightforward to fix. We will make sure to resolve this as soon as possible.