Grill CollectionReviews of grillcollection.com

Alex was great - good communication - good working with me on shipping. Even though the Napoleon Grill was backordered from the manufacturer, Grill Collection rose to the occasion at every turn. Thank you all!! -John.

I ordered a Napoleon grill and they said the warehouse didn't have the model would take a few weeks to get one. The representative Called me back a half hour later and found one in another warehouse and would send out next day. I was so pleased with the customer service team for locating and shipping the grill delivered in excellent condition. Customer team contacted me a three times following on status of order and delivery. I will buy all my bbq equipment and accessories from Grill Collection.

Excellent product, quick delivery and great prices! Thanks

Great customer service and amazing grill

Our grill was back ordered due to CV19. You kept us informed via email as to the status of our order. The delivery went well. I was amazed at how well the grill was packaged. It did take us almost a day and a half to assemble the grill. The directions left a bit to be desired. The video made it look so easy. Our grill will be connected directly to our gas line so we are waiting for the gas company to hook us up. I highly recommend Grill Collection to anyone needing a grill.

I highly recommend Grill Collection. We purchased the Napoleon 42" Prestige PRO 665 grill and love it. The price was excellent, and the customer experience was great. Val and the team at Grill Collection were very responsive throughout the buying process and when we ran into a challenging install situation in our outdoor kitchen, they were very accommodating. I wouldn't hesitate to purchase from them again.

Grill was a long lead item due to time of year (end of Summer). It came in a couple weeks early, delivery was well communicated. They even put it in my garage on the pallet! My wife was thrilled about that because I couldn't be there. The grill itself took about 2 hours to assemble, taking my time. Directions were good, a few areas could have been more specific but overall it went together with no issues other than some extra screws that I assume are for other accessories that I didn't get. The grill itself is awesome!!! The searing burner is a new addition for me, it works excellent. The rotisserie burner works well, the last 2 inches or so at the end is cooler than the rest but the chicken didn't care! All the controls work beautifully, the temp with all burners on hits almost 700! The large diameter SS grates are awesome and compare well to the cast iron grates on my last grill but they won't rust! Lastly, I thought I wouldn't care about the LED backlighted burner controls but they look really cool and add functionality too. Overall a home run for both Grill Collection and the Napoleon Prestige 500. Highly recommend both.

Everything arrived as described and the products were in perfect condition. Thank you.