Green Van Lines is a family-owned and operated moving company based in Dallas TX. We opened our doors with the idea that a moving company can provide a smooth, professional, and competitively priced service while maintaining strong Eco-friendly practices. We are proud to be the first moving company to recognize that our industry takes a toll on the environment, and are continuously incorporating methods to minimize our Eco-footprint. We start with boxes and packing supplies that are made from 100% recycled materials, and are Eco-friendly right down to the organic cotton shirts on our backs! We minimize paper waste by incorporating electronic communication wherever possible. We do whatever we can, wherever we can.
Green Van Lines Moving Company - Dallas (greenvanlines.com) has 100 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing100 approved reviews, newest moderated first
Consumer
This is the worst moving company I have ever used, being an consultant I have moved many times, with good experiences, except for this company. The movers damage 2 TV’s, computer monitor, broke off recliner lever, scratches on TV stand and bedroom furniture, and lost a vacuum cleaner. *************Do Not Use This Company***********
Vipul P.
Today is Christmas Eve and I have moved from storage to my new home. The three movers Willie, Joe and Sirderious worked really hard to move all our stuff which full of 2 20x10 storage items. I greatly appreciated all the help and Thanks to Green Van line to help us enjoy our new home on Christmas. Thank you
Response from Green Van Lines Moving Company - DallasJan 20, 2021
Your review is exceptional! We love hearing great things about our movers and team leaders from our customers. Thanks for sharing this with us!
Connie S.
I had numerous problems with this company, unfortunately. In summary, I was charged approximately $700 more for my move than originally quoted; several large and relatively expensive items were lost in the move (including a brand new power generator, mattress and mini-trampoline), and several more items, including a desk and bookcase, were damaged. In addition, a $450 sterling silver pendant containing my recently deceased husband's thumbprint went missing after the move (I can't say it was stolen, I don't know for sure, but I noticed that it was missing after the movers left). The item was of great sentimental value to me. But what really bothered me about the whole process was the lack of appropriate communication and concern for the issues by the employees of Green Van Lines. I reached out to the company immediately with my concerns; specifically, to Michael, one of the directors of Green Van Lines in the Dallas area - who was slow to reply via email, didn't bother to call me back, offered no apologies, and instead sent one-line responses addressing only the missing items, for which he finally simply said, "call this number to file a claim" - which I did. It has now been two weeks since my move was completed, and 9 days since I called to file a claim, and I am still waiting for a callback to get the claim filed. I was told that I would only be reimbursed .60 per pound rather than for the full value of the items. This is unfair, as two items were very lightweight but cost me $500 and $200, respectively. When Michael came to assess my home to provide a personal moving quote, he was very friendly and assured me that Green Van Lines was not a "bait n' switch" company as many others, which provide a quote but then end up charging customers far more. He told me if I added any other items that the final quote would be higher, of course. In the end I did add 8-10 additional boxes (regular medium to large sized moving boxes) but I have a hard time understanding how that would add $700 to the final move. He also told me I would not be charged for things like packaging, but in the end I was, in addition to some boards that were a part of one of the beds. I brought the matter up to him several times and he simply stated that the final inventory showed 20+ more boxes than the original, which I know was not right. He didn't address the broken items, packaging costs or the extra charges for the boards that were part of one of the beds (I thought that should have been accounted for in the initial evaluation). When I expressed my dissatisfaction with the level of customer service I was being provided, he simply stated that he didn't know what else he could do for me (instead of asking what my concerns were. When I re-stated the issues, he didn't reply). A simple phone call to address my concerns right away, along with an apology would have meant a lot and could have gone a long way toward resolving the issues, but instead I felt brushed off; almost as if I were a bother to him. I spent $4,275 to move the equivalent of a two bedroom home from Dallas to Centennial, Colorado and expected better service than this. To be fair, Michael did attempt to reconcile the final box count with the inventory on the initial quote, and checked the company's warehouse for the missing items, but in the end, the only solution I was given was to file a claim for the missing items. My concerns about being overcharged were basically left unresolved. I would have given this company a better rating, despite the issues, if somebody - anybody - had simply called me right away to fully address my concerns. One-line email responses days later, and incomplete answers, just doesn't cut it. Thanks
Lawrence F.
We had a complicated move, where our new apartment wasn't ready when we expected it to be. The crew was incredibly helpful in accommodating last minute updates to our move. And Andres and team did an excellent job taking care of and moving all our possessions.
Sue K.
This was our fourth move (TX to MO) and using Green Van Lines was hands-down the best experience we have had! Pedro s team was outstanding hardworking, respectful of our belongings, personable, and professional to the max. Not one mark on a wall, broken, or misplaced item! The team notified us at several points about their arrival time for both pickup and delivery. The office team and the men on Pedro s crew exceeded our expectations in every aspect of our move. We highly, highly recommend using Green Van Lines for your next move!
Nicolette B.
From the start Misty was so nice and extremely helpful in putting my moving into motion. The team of men that helped us move from Lewisville TX to Killeen TX were excellent. Right on time, loaded everything in truck and showed great care in putting my possessions in my new home. They were very polite and worked very diligently. I would recommend your company to others.
Lee L.
Initial load went well. Wrapped and repackaged to improve experience beyond what I did to pack everything. First move in 20+ years but comparing to 3 previous moves, it is an excellent move so far.
Julie
Our experience with Green Van Lines from beginning, to the end was FABULOUS!! We first contacted GVL (Green Van Lines) in Dallas when we were looking for a climate-controlled, SAFE location to store our belongings. GVL stored, and protected our possessions for an entire year. GVL then assisted us in organizing a cross-country move. The long-distance move could not have gone any smoother! GVL assisted and supported us EVERY step of the way, treating our possessions as if they were their own. Reliable, and on time! Every one of the staff members went beyond what would be considered excellent Customer Service. Every member of the staff that we worked with was professional, helpful and very friendly. GVL is the ONLY company I will ever work with in the future, should we need to move again. Based on our incredible experience I can highly recommend using GVL for your storage, or moving needs. Special shout-out to Guy & Vic....ya'll are amazing!
