GreenthumbsgardenReviews of greenthumbsgarden.com

I ordered 2 white birch trees on September 15,2024 promised in 7- 10 days and never received my order. I sent over 6 e mails with no response Then finally in late October 2025 I get a call from Bri she said I would have my order delivered in March 2026 because I can't plant in my zone until then I wrote 5 more e mails and 3 voice messages with no response again. I just want my trees is this place a scam? Help

I placed an order with them over thirty days ago and still haven't received my tree. I have made 10 attempts to contact them and have no reply. They do not answer the phone or emails. I'm going to pursue other remedies to get my money back. I wouldn't recommend buying from them. I think they are a scam.

On July 17th I ordered a couple of Persian Purple Lilacs from Green Thumbs Nursery. I later read a lot of negative reviews and wondered if I had made a mistake ordering from them. On the 10th business day I sent them an email inquiring about my order. The next day I received shipping confirmation. The plants arrived within a few days and the looked very healthy. I am pleased with my experience with them and would not hesitate ordering from them again

I first bought 180 North Privet starts from this company in 2021, and they arrives timely and were great. Over the last 4 years they've done wonderfully. In that initial order we had a failure rate below 2%, and most are thriving today. Fast forward, I decide to expand my hedge and order another 150 starts in March of 2025. Over 5 weeks later I had heard nothing, so I called and emailed numerous times, and finally got an email response days later. Then eventually shipped, but when the plants arrived they looked horrible. I got them planted and watered daily in hopes they'd survive. 47 made it. Over 60% did not, and most of those were brittle and lifeless when they arrived. I emailed them to ask for assistance with replacing those that died. That was 2 months ago and they still haven't even answered my email. I just replaced them two weeks ago with North Privets from another company I found on Etsy, and they delivered healthy plants promptly for $1/more per plant. They're thriving and looking great already. All in all, when I expand my hedge more in a few years, I'll look elsewhere. If these guys ship quickly, the plants are great, but if they don't then good luck getting any assistance or even an answer. It's your gamble.

Buyer beware. This company does NOT provide Exchange or Refunds for plants that do not survive. No signage for this anywhere on site. Spoke with Attendant. Rude and patronizing. Bought a dozen plants from this business. After 7 days one of the plant did not survie. Went back to the business with receipts and the plant. I was told, sorry, we do not exchange or procide refunds. Unlike ANY nursery in Ottawa, this is the only nursery that does not provide Exchanges or Refunds.

Horrible company. Ordered, waited, nothing came. Sent several emails and called, nothing. Now the bank has to handle it. Ridiculous scammers!!

My bushes came dead. Only two survived. This place is terrible.They don't answer your email. They don't answer your calls. Do not buy from them.

Fake company. They take your money and deliver nothing.