Jason K.
Communications Board Fried TWICE in a Month!
*UPDATE AT THE BOTTOM* Where do I start... The system was installed in October 2019. I have had a few issues with the Solar Edge System that have escalated into problems where I am not generating any Solar Energy. I had a period in March 2020 where I lost 10 days of energy because the inverter was in "night mode". That was fixed and I was back up and running. It was a challenge to get a good electric provider who would compensate me for my solar power that was generated. I have used three different companies in Texas: Comstillation, Mp2 Energy, and Greem Mountain. Comstillation did not provide ANY buy back so I switched to Mp2 Energy. They gave me about 1/3 buy back and i finally started to see a benefit having two months of a bill around $20. Then on 6/24/20, my mobile APP was not reading any solar generation. I was out of state and could not perform the reset until I arrived back. A friend tried when I was gone and when I arrived back on 7/8/20, I tried myself with zero success. That is when a ticket was opened. I went ALL OF JULY and ALL OF AUGUST, Two Months, without having my system monitor any energy! An installer came out and diagnosed the problem and it was a Communications boad that fried! They changed it on 8/14 in the morning. I was told that all 30 panels were generating power and it will take a couple days for the APP to catch up. Nothing changed. I was told that the Inverter was back in "Night Mode" so they send me a new inverter box. It was installed this morning and what did they find? The Communicatons board was FRIED AGAIN!! To date, 8/31/20, it has been 17 days since the installer came out to replace the Communications board. That is 17 DAYS without any Solar power generated at No-Fault to me! I asked for compensation for the lost Solar Energy and I was told, no! I was also told, "we do not cover payment for the duration of the repair or time down". I can understand a couple of days but it has been 17 DAYS since my system has generated any power! I was also told: "Under service repairs, it states in your contract that we will work in a reasonable amount of time to get your system operational." I should definitely not be penalized for their product malfunctioning MULTIPLE TIMES. Now the communications board is fried for a SECOND TIME! Having issues for OVER TWO MONTHS IS NOT A REASONABLE AMOUNT OF TIME as the contract allegedly states. Two days would be reasonable. When the system works and I do not have to deal with Customer Service, the system is fine. However, when a problem occurs, it is not a pleasant experience. Days go by without hearing back from representatives. This is not what I expected when spending $38,500 on a system. Unacceptable. UPDATE: I was able to come to an agreement where I will receive some compensation. It hasn't been confirmed a to when but they FINALLY are working with me.




