Greenhouse MegastoreReviews of greenhousemegastore.com

Absolutely awful communication and service, if you buy a big item like a greenhouse it will come no problem at all, but anything else forget about it, ordered on their webpage and the items said "in stock" that was a lie , they didn't have anything in stock, after waiting for almost a month , I emailed them and after another week they tell me that it was not in stock and should be in in a couple weeks, 2 more inquiries later, and 2 months later it still isn't shipped, absolutely ridiculous , a pretty poor way to do business telling people something is in stock when in fact it isn't, I had to give up on them because I refuse to do business with a company that will lie like that, would not recommend

Black pots are so thin they tear immediately and they don’t fit into the firm trays recommended. When returning everything, the shipping was almost as much as the purchase!!!

What a scam. They had a ‘Sale!’ for nursery pots and seedlings trays so I spent quite a bit of time selecting what I wanted to purchase. Once everything was in my cart I went to check out only to find that the sale price had disappeared and the full retail price was what I would pay. (It was about $50, so not a small amount of money.) I backed out of the checkout screen and went back to my cart—the sales price was still valid in my cart. I went back to the checkout screen—sales price was gone—back to the cart, sales price was valid. At this point I took screenshots of my cart and went back to the checkout screen—everything was full price. I took screenshots of the checkout screen and went back to my cart and now the cart had everything at full price. Nothing on the website said the sales price was ending, furthermore, it was checking out at around 11:30 PM, so even if it was ending it should have been valid until 11:59PM. This wasn’t a mistake on the company’s part, it was an attempt to fool me and do a bait and switch on price. I will contact BBB and see if they will list my review. I would hate for anyone to buy from this company thinking that they are ethical when they are just trying to scam people.

Ordered on December 8, 2024. Today is January 12, 2025. I keep getting emails telling me my order will be shipped after a certain date. I’d rather get an email telling me I’d actually receive my order before a certain date. Losers. They talk a good game. They come up short on actual delivery of product. Still waiting and wondering when I should give up on expecting delivery.

Free shipping isn’t free when you charge 25% more for items, took ten days to get Seattle from Illinois, and then ship the wrong item. All around a failure if you ask me. The customer service, however, was great. Easy to understand, polite, and efficient at processing my return. Best part of this business. They must do this a lot. It’s unfortunate, however, that their mistake in sending the wrong item has just cost me 4 hours labor and 500 Leyland cypress starts. Minimum that cost me 1000$. That, I can’t look past and won’t use this outfit as a vendor anymore. As a small business I can’t afford these kinds of issues. I’m blown away at the fact that the label and barcode are right on the case of pots. How in the hell did this get passed QC for orders? One box, one barcode, one packing slip, and y’all can’t even get that right????? And then the icing on the cake. “Do you want us to send you the correct ones?”, I was asked. No discount, no offer of paying expedited shipping charges, …… We screwed you over now deal with it seemed to be their way of righting their wrong. Well, 🖕🏼

Got one of three items , then I got a message that one item ( which I paid for is out of stock , and a month behind in ) . Wow not sure but seems shady at this end of the greenhouse . Sure if I would of known that, I would of looked elsewhere. Ive ordered before and was happy , guess I'll look elsewhere next time .

Very concerned about my purchase from Greenhouse Megastore. I ordered several shade cloths which were in stock on 6/5/2021. I did not receive them. E-mail to company asking when I would get them went unanswered. Today, 6/13/2021 I left another inquiry through their "customer service". and I'm waiting to hear from them. Their on-line search for order status indicates neither order has been shipped! How is that possible if it's in stock? According to my bank, they deposited my payment on 6/7/2021. I ordered in good faith, and paid, and I expect what I purchased. I would think expedited shipping and an explanation for the delay is in order.

I purchased several large custom shade block pieces to use for my raised planting beds. It took about a month to receive them (not very good at all). When I opened the box, low and behold they had absolutely NO tape and NO grommets, just pieces of material. What good are these? What am I supposed to anchor them to? These are completely useless! I looked up the skew numbers on their site, and they are pictured with tape and grommets (just as they were when I purchased them). I know what I ordered (the skew numbers were identical). Then they wanted me to pay to ship them back, and pay to add the tape and grommets, and then pay, yet again, to ship it back to me. Is that how this is supposed to work?. I asked if it was going to take another month to get my product back? The lady I spoke to would not promise anything! They never even called me back to work through anything. Should I have to pay a bunch more money for something that was not delivered as advertised? NO WAY! I would caution you about doing business with this company. I wasted a ton of money on something I cannot use. I guess my only recourse is to leave this review, return the useless material and challenge the charge on my card, and find somewhere else to do business. Yep, that is what I must do!