Kevin S.
I know it's a big task to get one of…
I know it's a big task to get one of these systems up and running, and you have to be patient getting a system installed after Covid with supply chain problems. It took about 10-11 months to get my system installed due to various delays and supply chain issues. The only reason I'm taking away star is because communication wasn't always the best in terms of delays and at times it was a bit frustrating that it took so long when I was expecting at the longest it would take 2 months. I was hoping to have it finished before the beginning of the summer 2023 but it was finished mid September 2023 and my system was supposed to be started I believe Oct 2022. I unfortunately missed out on a lot of solar production. Thankfully the way it was financed it allows lower payment for the first 18 months. I had to start paying on the system in April even though it wasn't in operation until months later. GHS wasn't always the easiest to contact regarding issues and the lead contractor quit at some point during my install and I wasn't informed of this and a new one wasn't assigned to my system. I'm very thankful for my installer who stayed on top of everything for me the best that he could and the system looks good on my house and seems to be operating well so far. The installer explained that he was having difficulty communicating with GHS as well.
Response from Green Home SystemsOct 27, 2023
Kevin, thank you for your insightful review. All of us did experience delays due to Covid from supply chain, to installation, to inspections and permits. Most of it couldn't have been helped. I apologize for the lack of communication but even that issue could have been pandemic related. We have a solid new process in place for any future communication. Thank you again for your review.



