Consumer
Costa Botanica
A long wait for drinks to be served in the evening and well as coffee in the morning. Felt by passed by the staff members serving. Also when asked for room number this felt very much to see how we should be treated as guests?!? The food choices available were very repetitive and you could tell that some food was reused from previous service?!? A plate was smashed by another guest by accident that cut the back of my leg this was seen by staff and I had to give myself first aid. This is the second time visiting this hotel and 3 time I have stayed with Grecotel I will not be revisiting this hotel and it does not upkeep with the Grecotel brand that we fell in love with!! Such a shame!! I understand there is a country vibe the the decoration to the rooms but it feels dated and cluttered with the baskets for not reason and a clock the doesn’t work. You see managers hovering around but they are more interested in the high paying guests, and don’t add to the experience. The park needs adding to for the children as well as activities for older kids. In the 2 times we have stayed I have not seen a lot of the activity program happen. I feel there should be more seating in the main square as well are chill out spaces!! The use of towels to reserve sun beds in the mornings needs to be monitored as this can be a issue. We love the area and the beach and this is what brought us back and the fact we where told that Grecotel had only just taken over the hotel last year. Over all disappointing

