GrecotelReviews of grecotel.com

August 2026- Writing a detailed review following a 7 night family stay at Grecotel Marine Palace and Aqua Park, aimed at providing an objective account of our actual experience for families considering this resort. SAFETY INCIDENTS REQUIRING INSPECTION AND MANAGEMENT RESPONSE The most critical concern during our stay involved specific safety incidents in the Aqua Park that warrant thorough inspection. A child in our party suffered a severe deep tissue injury while using the yellow tubing slide under normal conditions. Contact with the inner wall of the slide caused severe skin and tissue damage on the foot, requiring immediate medical care and ongoing treatment after returning home, leaving permanent scarring. Additionally, on the blue slide, riders routinely came to a complete stop mid ride during normal operation. These represent recurring physical occurrences that we personally experienced and documented on site. While the injury itself is unquestioned, the response of the hotel management was deeply unhelpful. Management dismissed our concerns, refused to share basic official documentation such as safety inspection logs, incident reports, or CCTV footage, and refused to address or compensate for direct medical and travel expenses. Management stated verbally that the facilities are compliant, yet provided no written inspection reports or official documentation to substantiate this. ROOMS AND ACCOMMODATION The guest rooms are outdated, basic, and poorly proportioned. Despite having ample physical space that could accommodate a comfortable sitting area, the room contained virtually no furniture beyond the basic bed setup, leaving the space feeling stark and empty. The material finishes are visibly old, and there is a clear lack of effort to modernize the accommodation or match contemporary resort standards. LOCATION AND RESORT AMENITIES The property is located in an isolated area with no attractions, shops, or dining options within walking distance. On overcast or rainy days, guests are forced to leave the property to seek entertainment elsewhere on the island. The organized entertainment operates with low quality props and minimal programming. Furthermore, the children facilities are unfairly distributed: a large, modern indoor game room on site is strictly reserved for a specific German travel group, whereas general hotel guests are left with a tiny, poorly ventilated, and under equipped room that cannot comfortably accommodate families. DINING AND SPECIALTY RESTAURANTS The specialty A la Carte restaurants feel more like a marketing gimmick than a genuine culinary experience. Rather than offering distinct menus, they serve essentially the same food as the main buffet, with minor thematic tweaks for Italian or Asian nights. While our 7 night booking included access to these venues, paying extra for them would be a complete waste of money. Guests are better served staying with the main dining hall. SUMMARY A family oriented resort must prioritize operational accountability, proper maintenance, and adequate guest facilities. The combination of documented safety incidents on child focused attractions, complete refusal by management to cooperate or share official records, and dated infrastructure makes it impossible to recommend this property.

Awful. Stayed at Villa Rosa part of the grecotel. Second day went to the aqua-park and ended I hospital with multiple fractures in my nose. In need of surgery and the hotel even send me the bill For the taxi that took Me To the hospital and the medicine . They ignored my messages and didn’t even offer to cover the bill. Awful. Would never recommend.

This hotel group and especially the Meli Palace is an absolute disaster. The management is untrustworthy. Decisions have consequences, and so does the way guests are treated. Their behavior separates someone from being a good human being or a person that treats other people with deliberate disregard and cruelty.

We are currently 7 days into a 10-day stay, so this review is based on consistent, real experience — not a one-off issue. This has been one of the worst all-inclusive holiday we have had, and without doubt the worst £4,000 we have ever spent. While the hotel itself looks beautiful, luxury is about standards and the standards here are extremely poor. From actually asking staff what meat is being served being told they do not know. We are being served MYSTERY MEAT- my partner cannot eat certain meats so we have to know they also noticed they until today listed No allergens around the resort…., cold meat being recycled and reused and reheated throughout other parts of the hotel. The meat is predominantly plastic and processed see photo attached , very luxurious resort but all meat seems to come out of a can? Food and dining have been a major disappointment throughout. Buffet meals are regularly cold, poorly presented, and often inedible. Breakfast and dinner have been so bad that on most days we have been unable to eat them at all. We even raised this directly with the Food & Beverage Manager at 8am on Sunday, highlighting processed and mystery meats with no allergens. cold food (including beans that were reheated and brought back out still cold), and ongoing quality issues — yet this is still happening 7 days into our stay. The only reliable food option has been the gyros from the snack bar, which is limited in hours and not a realistic solution, especially in the evenings. Out of what should have been 10 days of quality dining, we have had just one acceptable meal at the fine dining restaurant. Booking restaurants is difficult. We started trying to book from day two and still struggled. We were even told the only way to secure a reservation was to cancel a pre-booked excursion we had already paid for — which we were forced to do. Many other guests have experienced the same issue. Despite being told restaurants were fully booked, we regularly saw empty tables, which points to poor management rather than demand. When we did dine at the Italian restaurant, the food was still poor — cold, overcooked, and lacking basic quality. Service across the resort is equally disappointing. Around the pool and beach bar, you can wait 20–25 minutes just to get a drink. In 7 days, we have only been approached three times. On two occasions, drinks we ordered never arrived. There is also no drink service on the beach, which is unacceptable for a hotel marketed as a luxury beach resort. The drinks themselves are also extremely poor. Cocktails are weak, overly sugary, and clearly contain minimal alcohol. We are not expecting excessive alcohol, but we do expect drinks to be made to a decent drinkable standard. We have taken photos showing the visible difference in beer colour, which suggests it is being watered down. On multiple occasions, our room was not properly cleaned, and rubbish was left for two consecutive days. The bed is uncomfortable, and only one pillow per person is provided, which is not acceptable for this standard of hotel. The towel situation is another clear example of poor management. On one day, we were left without towels at the beach for around 4 hours. We checked multiple stations, returned to our room, and even found spare towels had been removed. A manager admitted the hotel cannot keep up with towel demand, which highlights a fundamental operational failure. We have realised it’s not the staffs fault it’s the senior ground level management and even though we reported all this , they just thanked us for our feedback. We also read a book about the hotel and what they pride itself on in reception and the origins of the hotel. “In Greece we say filoxenia, and its philosophy lies in the notion that hospitality is not just a transaction but a feeling, and details are not just details they are everything” I imagine the owners and their grandchildren would be very upset to read about how the details are what ultimately let all the guests down.

I held off writing this because the staff assured me the manager would call to address the issues. That never happened, so here’s the reality. This hotel is a complete waste of money and nowhere near 5-star standard. At best, it’s an average 3-star trying to charge luxury prices. We spent the night without air conditioning because it’s apparently switched off to save costs — completely unacceptable in a so-called premium hotel. The property itself is poorly maintained: the exterior is dirty, the rooms are tired, and worse, there are genuine safety concerns. The balcony glass feels dangerously unstable — lean on it and you’d seriously question whether it would hold. It’s an accident waiting to happen. Breakfast was equally disappointing. We were told there was no decaf coffee, only to later discover that there was. That pretty much sums up the level of service — careless and disorganised. The airport transfer was another farce. We were charged an outrageous €70, and the driver — who looked far too young and unprofessional — refused to pick us up properly, instead instructing us to cross two lanes of busy traffic for his convenience. Yes, the fee was eventually removed, but that doesn’t excuse the experience or the absurd initial charge, especially during a taxi strike when guests are already stuck. The pricing throughout the hotel is blatantly opportunistic. €50 for a single shot of Glenfiddich is beyond excessive — even top-tier hotels don’t charge that. It feels less like hospitality and more like exploitation. To top it off, the justification for these prices (shared via WhatsApp) was almost laughable. It shows a complete disconnect from reality and what guests expect when paying premium rates. Places like this damage the reputation of Greece’s hospitality industry. There are far better hotels offering genuine quality, professionalism, and value — this is not one of them. WhatsApp excuse below Dear Mr. Hayden, Thank you very much for taking the time to share your feedback regarding your stay. We truly value our guests input and remain committed to ensuring a comfortable and pleasant experience. Regarding your room, we sincerely regret that the initial allocation did not meet your expectations. For this reason, a complimentary upgrade to a higher-category room has already been provided, with the intention of enhancing your overall comfort and satisfaction during your stay. Concerning the air conditioning, as previously explained, our hotel operates a central heating and cooling system designed to maintain the most suitable in-room temperature throughout the day. During the morning hours, when outdoor conditions are warmer, the system operates in cooling mode, while in the late afternoon and evening, when temperatures drop, it transitions to heating mode to ensure a consistently comfortable environment. At present, the system is operating in heating mode in line with these conditions. Should you feel that the room temperature is warmer than your personal preference, please do not hesitate to inform us. We would be more than happy to arrange lighter bedding or provide any additional assistance to ensure your comfort at all times. We also appreciate your observations regarding our facilities, including the pool area and sunbeds. Please be assured that your comments have already been communicated to our higher management team, so that the necessary actions can be reviewed and addressed accordingly. Regarding bar pricing, we understand your perspective. Kindly note that the hotel is situated in one of the most exclusive areas of Athens, where pricing levels across hospitality venues are generally elevated. Nevertheless, we continuously strive to ensure that the quality and overall experience reflect these standards. With respect to the transfer service, we sincerely regret the inconvenience you experienced. As a gesture of goodwill, this service will not be charged and the cost will be fully covered by us.

I exchanged helpful emails with the booking staff and then told them I would book within a week. I logged on four days later ready to book and the price had gone up 300 euros with zero warning when I mentioned I planned to book. I emailed to ask if they could honour the original price and received a very cold email around prices being subject to change. No doubt, but it's very poor customer service to not warn there is an impending price increase coming (when the actual holiday is nine months away) and make no offer.

A long wait for drinks to be served in the evening and well as coffee in the morning. Felt by passed by the staff members serving. Also when asked for room number this felt very much to see how we should be treated as guests?!? The food choices available were very repetitive and you could tell that some food was reused from previous service?!? A plate was smashed by another guest by accident that cut the back of my leg this was seen by staff and I had to give myself first aid. This is the second time visiting this hotel and 3 time I have stayed with Grecotel I will not be revisiting this hotel and it does not upkeep with the Grecotel brand that we fell in love with!! Such a shame!! I understand there is a country vibe the the decoration to the rooms but it feels dated and cluttered with the baskets for not reason and a clock the doesn’t work. You see managers hovering around but they are more interested in the high paying guests, and don’t add to the experience. The park needs adding to for the children as well as activities for older kids. In the 2 times we have stayed I have not seen a lot of the activity program happen. I feel there should be more seating in the main square as well are chill out spaces!! The use of towels to reserve sun beds in the mornings needs to be monitored as this can be a issue. We love the area and the beach and this is what brought us back and the fact we where told that Grecotel had only just taken over the hotel last year. Over all disappointing

Grecotel Luxme White serves frozen food and blatantly misrepresents itself on its website. I am disgusted that a 5* hotel who claims to serve 'incredibly fresh' and uses such blatant hyperbole like 'Savour the exceptional. Superb culinary adventures' on their website when the reality is their menus all have asterisks which mark food as frozen. They even serve frozen proteins and seafood in their fine dining restaurant. Add in broken heated pools, faulty drains which flood your room, rude staff who look down their noses at you when you raise a concern - it is not worthy of four stars, never mind five!