Great RailingReviews of greatrailing.com

Very helpful with great pricing, can be a bit disorganized at times. Overall experience is good. Have used for several projects and will continue to use

Awesome place to buy. But getting the merchandise sometimes looks like a nightmare. Improvements on the process to release product needs to be made. I would even suggest that you guys could make a system where we pick merchandise and pay on our way out.

Looking at boxes, I realized that I could have picked up in my SUV. Hope you gave me idea of the size. I like your service in all other respect.

Overall the process in obtaining what I needed was simple. Only thing I disliked was not allowing me to lock in the price for the deck kit. I wanted to purchase early March and schedule delivery for end of March but they wouldn't allow me to do so. So in other words, they forced me to wait and order closer to my preferred delivery date which resulted in me paying a higher price since they were going up daily. Additionally, there's a $150-200 delivery fee, a 3% credit card fee (unless you pay by check but that's tricky because you can't schedule delivery unless your order is paid in full and I just told you about how their prices go up daily).

I would really give Terry 5 stars all day...but she made me wait to long in the cold last week...so it cost her a star! Great products overall.

Knowledgeable staff, very responsive to emails and voice calls about questions on their products. I sent a drawing of my deck and they assisted with the number of railing posts and lots I would need. Dinging one star because the operations side seems a bit lax as they did not deliver to me the day they scheduled me for, in fact when I called I wasn’t on the schedule at all. They apologized and put me on delivery for the following week.

Order was incomplete

Great prices. Nice people to deal with but had to go back on three occasions because they messed up my order.