Great RailingReviews of greatrailing.com

missing a lot of parts and gave me mixed colors of railing now i need to go back spend more time there reschedule contractor office girl was great taking order

I would give no stars if it allowed me. These people can't get anything right. You prepay for gates and have to wait 3 to 4 weeks- then they are ready to give your prepaid items to others- so unprofessional. The office staff needs to work on their lack of phone skills and have crappy attitudes. They use the excuse they are short handed- here's idea PAY PEOPLE MORE MONEY and maybe you'll get a decent staff that can get an order right. If you go there to pick up a order - pack a lunch because you'll be there for hours.

Product quality’s has slipped lately...terry and the girls inside are good...knowledgeable...but from there it goes down hill quick...be prepared to spend over an hour waiting for product...very unorganized...or wait for it to be made...because Mario claims they’re so busy and run out of product...which is a good problem but won’t have a second shift to make more or pull orders for contractors for the next morning so is as contractors could be more efficient...if another game opened up he lose quick

Terrible experience!! Purchased decking material and had wrong railing sent. Notified Great Railing and sent pictures like they requested and was told that they would send someone out that day with the proper rails. Next day called Great Railing again and asked to speak to the gentleman I spoke to the first time. I was told by a lady in the office that he was on the phone. I asked if I may hold on for a minute to speak to him when he was finished. The lady on the phone RUDELY said "No you can't tie my phone up". I was upset at the way she spoke to me. She then asked questions as to why I was calling. I explained the situation and asked that I be refunded for the wrong materials that was sent that I could not use. She initially said yes then called back and said No that they UPS the right material I needed. I said I was told it was to be delivered yesterday and she proceeded to say I should have never been told that. She also said that I would have to pay to ship the stuff back to them if I wanted a credit. Bad customer service and they lie!! If it was their mistake they should make it right. I should not have to pay to ship material back to them. I understand mistakes can happen but the way the situation was handled was very poor. Prices are good but customer service and employees are rude and unprofessional. I will pay more money for better customer service and honesty. Buyer Beware!!!

Unprofessional and highly disrespectful employees. If you are a DIY customer this is NOT the place for you. Yes the prices are good, but not worth the aggravation. Employees will not answer any questions you have!! After spending almost 10K on materials I had a woman tell me to "shut up".

It's been a month and several pieces of.trim are not in. We cannot start the job untill we have the outside starter pieces to the porch flooring.

For over $5,000-$6,000, we still did not have all of the material required to build our deck. There was multiple orders with the mix/matched items. Square spindles for round hole railings as well as missing items. There were required deliveries on at least two-three occasions to bring missing items (some we had to pick up ourselves). On top of all of this, we waited for at least about 2 months or more for the deck trim that was back ordered! Horrible experience.

They can never get it right. I’ve ordered from them for or five times and there’s always an issue.