Great Basin Federal Credit Union Reviews | Read Customer Reviews of greatbasin.org

Great Basin Federal Credit UnionReviews of greatbasin.org

4.6607 reviews
Credit & Debt Services
9770 S Virginia Street, Reno, Nevada

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Great Basin Federal Credit Union

About Great Basin Federal Credit Union

There are a couple of things you should really get to know about us here at Great Basin. One, we’re genuinely pretty nice folks. Two, we love our jobs. Three, we really like to help our members throughout their lives. However and whenever we can help, we will. We could go on and on about how it feels to be a part of the Great Basin family, but the best way to find out is to get started. Fill out an online application, call, chat, or come into a branch. We look forward to meeting you. Soon! Membership is open to anyone who lives, works, worships or owns a business in Washoe County. Learn more at greatbasin.org.Great Basin Federal Credit Union has been a member of the community since our charter on January 11, 1951. What began as a 50 member credit union for Reno-Bell Phone Company employees, has grown to a community chartered credit union serving over 21,000 people. Our philosophy of building personable relationships with our members still remains a core value to the board members and staff. Our Mission: We provide an honest, fair, and personal banking experience. Our Vision: To be member loved. Learn more at greatbasin.org.

Great Basin Federal Credit Union (greatbasin.org) has 607 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: greatbasin.org
Website: greatbasin.org
Category: Credit & Debt Services
Location: Reno, Nevada
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Great Basin Federal Credit Union reviews

607 approved reviews, newest moderated first

Patricia
Mar 10, 2021
Everybody is so good with xperience …
Everybody is so good with xperience Was 👍 great
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Abner L.
Mar 10, 2021
I had a brand new 2018 Chevy that I…
I had a brand new 2018 Chevy that I financed with you guys. It came time to purchase a different vehicle, new truck to be exact. In my own willingness, I wanted to stay with Great Basin while I shopped for a new truck. After applying online it took your staff several days to call me, which the first call was intended in asking several questions on my wanted new vehicle, which is understandable. I waiting several more days for an answer, which I never received. I received a second call to pretty much ask my questions that I had already answered. I went in to my our local GMC and purchased my new truck, with a new bank and with a smoking interest rate. You guys need to understand when someone is looking for a vehicle, they are truly looking for a vehicle. I told the nice lady that I spoke with "I want to stay with Great Basin, but I am not apposed to going to another bank". You guys wanted to beat or match my current loan, but I had given you all the priority at first. Too little to late.
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Customer
Mar 10, 2021
Disappointed
Thanks for NOT letting me ACCESS MY ACCOUNT by my New Phone! I really DO NOT appreciate it!
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Lawrence
Mar 10, 2021
I am happy with the results
I am happy with the results
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Susan
Mar 10, 2021
You guys are awesome
You guys are awesome! I have been with you for many years. Thank you for your help.
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Paola
Mar 10, 2021
I like it but still haven't gotten help…
I like it but still haven't gotten help on using my online portal. Tried logging in and requesting login credentials many times.
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Saundra
Mar 10, 2021
Great Basin has always been great when…
Great Basin has always been great when we need to use any services.
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Ethan
Mar 10, 2021
Great Basin has been a great credit…
Great Basin has been a great credit union to be apart of for sure and anyone checking too see about joining, I highly recccomend them. The only reason im rating them 4 and not 5 stars is because there have been times in the past where it will take many days to process money coming in, even checks that come in regularly will take a couple days longer than most other places.
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