Alexander
I have always preferred face to face…
I have always preferred face to face customer service, however, the phone support person was very patient, helpful and quite pleasant.

There are a couple of things you should really get to know about us here at Great Basin. One, we’re genuinely pretty nice folks. Two, we love our jobs. Three, we really like to help our members throughout their lives. However and whenever we can help, we will. We could go on and on about how it feels to be a part of the Great Basin family, but the best way to find out is to get started. Fill out an online application, call, chat, or come into a branch. We look forward to meeting you. Soon! Membership is open to anyone who lives, works, worships or owns a business in Washoe County. Learn more at greatbasin.org.Great Basin Federal Credit Union has been a member of the community since our charter on January 11, 1951. What began as a 50 member credit union for Reno-Bell Phone Company employees, has grown to a community chartered credit union serving over 21,000 people. Our philosophy of building personable relationships with our members still remains a core value to the board members and staff. Our Mission: We provide an honest, fair, and personal banking experience. Our Vision: To be member loved. Learn more at greatbasin.org.
Great Basin Federal Credit Union (greatbasin.org) has 607 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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607 approved reviews, newest moderated first
Alexander
I have always preferred face to face customer service, however, the phone support person was very patient, helpful and quite pleasant.
Michael
Great customer service is as always
Donald
Thanks for your service
Saundra
I have been with Great Basin Credit Union since 1993 and I have never had a bad experience with any transaction. A few times I have had issues I came into the credit union on Virginia Street and everything was work out to both of our expections.
Erika
Had phone number stolen, a threat of identity theft. Very upset but after my conversation. I was confident everything would be o.k. and it is.
Tina
Friendly and excellent service that makes banking more enjoyable.
Randy
Excellent employees. Everyone goes out of there way to take care of any issues. Excellent customer service. Highly recommend Great Basin Federal Credit Union!!
Brian
Their the best banking all around