Great Basin Federal Credit Union Reviews | Read Customer Reviews of greatbasin.org

Great Basin Federal Credit UnionReviews of greatbasin.org

4.6607 reviews
Credit & Debt Services
9770 S Virginia Street, Reno, Nevada

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Great Basin Federal Credit Union

About Great Basin Federal Credit Union

There are a couple of things you should really get to know about us here at Great Basin. One, we’re genuinely pretty nice folks. Two, we love our jobs. Three, we really like to help our members throughout their lives. However and whenever we can help, we will. We could go on and on about how it feels to be a part of the Great Basin family, but the best way to find out is to get started. Fill out an online application, call, chat, or come into a branch. We look forward to meeting you. Soon! Membership is open to anyone who lives, works, worships or owns a business in Washoe County. Learn more at greatbasin.org.Great Basin Federal Credit Union has been a member of the community since our charter on January 11, 1951. What began as a 50 member credit union for Reno-Bell Phone Company employees, has grown to a community chartered credit union serving over 21,000 people. Our philosophy of building personable relationships with our members still remains a core value to the board members and staff. Our Mission: We provide an honest, fair, and personal banking experience. Our Vision: To be member loved. Learn more at greatbasin.org.

Great Basin Federal Credit Union (greatbasin.org) has 607 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: greatbasin.org
Website: greatbasin.org
Category: Credit & Debt Services
Location: Reno, Nevada
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Great Basin Federal Credit Union reviews

607 approved reviews, newest moderated first

customer
Oct 13, 2021
Good.
Im new on this bank so im still learning things but everything is going good now.
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Esquire.
Oct 11, 2021
Best auto rate in town.
Best auto rate in town, three months in a row. Online application easy. Good job, five stars. G
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customer
Oct 11, 2021
These bank is the best I’ve had
These bank is the best I’ve had
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RArvans
Oct 2, 2021
Worth It!
Worth It! Transferring many of my accounts over to Great Basin and they are consistent, friendly, and have better rates!
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customer
Sep 30, 2021
Erica asked for the same information…
Erica asked for the same information three times for several vehicle loans. She changed the price for one of the auto loans so I declined it due to dishonesty.
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customer
Sep 29, 2021
Loan department needs an overhaul
Where to begin with their loan department, what a waste of time… I was told that I had “too low” of a credit score to refinance my auto loan. (I’m not sure who’s credit score they were checking, because mine came in at 688 after the slight ding from having it checked by GBCU, when I applied for, and got, a credit card two weeks afterwards….) I also sent in my paystub‘s, but then was told I needed a letter from my boss stating how much I make. Which is very odd, because the paystub‘s clearly state how much I make, which is more than enough to successfully pay $190 payment that I was quoted for. (I am currently able to pay a $400 payment monthly.) I was also told I had to provide proof of a lease, despite the fact that I live with family to help with my aging FIL. Therefore, making it impossible for me to have a lease because I’m not renting. So my family and I drafted up a lease that said I live here but I don’t pay rent. Which they rejected, and then again asked for the “real lease.” Honey, no, I don’t have a lease. How hard is that to comprehend? All in all it was a circus, I wasn’t even asked to provide ANY of this when I took out my original loan with Chase….It left me with the impression that somebody in the loan department was either feeling too lazy to do their job or that someone was able to mess with my ability to refinance because they have some sort of personal problems with me or someone I associate with. I ended up refinancing with Chase. Somehow, they still didn’t need any of the above information.
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James Swanson J.
Sep 24, 2021
New account
Went in to start an new account Great Basin. I found the process to be some what lengthly. Very happy with the outcome. Thank you all
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Lorena
Sep 23, 2021
First class service from Erica since…
First class service from Erica since day 1. My application was finally approved. Thanks Great Basin Federal Credit Union.
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