Gray LineReviews of grayline.com

SCAM Avoid using Grayline !!!! Booked tickets for 7 to travel to Woodbury NYC, false advertising allowed me to book tickets and took money. Turned up at 42st Bus Terminal to be told by officials that they no longer operated this service for over 6 months had to repurchase tickets at official counter.

Disgusting service. No infant car seat as stated on website and email trail. Unwilling to purchase an infant car seat. Story below for anyone interested: We booked online pre-travel specifically with Grayline as they offer infant car seats for their tours. We didn’t bring our car seat from home for this exact reason. We got to the airport transfer and no car seat. The driver said no one had let him know we needed one and to just hold baby. I emailed the company to confirm they had the infant seat, they said yes. It got to the day before our Golden Circle trip and we were informed they only had a large baby seat not an infant size. We spoke to them explaining it was too big and they refused to hire or purchase an infant size - despite advertising them online. The large car seat we were shown was dirty, smelled of cigarettes and didn’t look in good condition. We had to hire a car as a result of this and drive in the snowy Icelandic winter with our infant.

4 weeks ago, on 29.08. I had bought 2 tickets online at The homepage of Barcelona City Tour for a day ticket for the sightseeing bus. The total price was 54 EUR. After the purchase, I did not receive any e-mails with the tickets. I waited a few minutes, checked spam and then called a service number (+34933176454). The person on the phone was very nice and explained that there were problems with sending the tickets at the moment. She advised me to send my request by email to get a refund. The same day I sent an email the one I got named. I attached a screenshot of the payment and clearly described the issue. There was no reply from Julia Travel. I wrote further emails on 4 September, 16 September and 22 September. For the last two I also included a mail found on their website in the mails sent. After 4 weeks and 4 mails to 2 mail addresses still no answer. I understand that sometimes something doesn't work and no tickets are sent. But paying for something you can't use and then not getting an answer after 4 weeks is simply not acceptable. I don't understand how a company with such poor customer service can act economically in the long term. I am disappointed in Julia Travel, the employees who saw the email and willingly did not reply. The tour was good and can recommend it, but please do not buy tickets online. There is a risk that you will not get them sent to you. And no one will respond to your attempts to contact them.

Really poor. Expensive, no family ticket online, long wait for a bus (over an hour, when the company info says every 30 minutes). When the bus came it was full to bursting already. Driver taciturn and very poor, unclear and almost non-existent commentary. Added to which, when you do book online it isn't made clear that you will have to be kicked off the bus at Stachus to collect a paper ticket - despite the online voucher having a QR code. All around, we are disappointed and will never book such a tour again! Avoid avoid avoid.

Bought tickets only to find Greyline no longer operates in NYC....so with that said why the ____ did they take my money

I bought a blanket that was clearly marked as an individual item. Price quoted stated for "1 each". I was charged the correct amount for the one blanket. 2 days later someone sounding like they were from India called me to tell me that my order was being cancelled because I did not order at least 12 blankets.

Grayline medical is a total scam. You order something on their website, they send you a part or something that sounds similar to what they advertised. Had to call my bank to stop payment. Ordered shower chair fir $411.00 they sent a vinyl head rest saying that's what I ordered. Called them, they hung up as soon as I said I was sent wrong item. Finally after 3 calls, same person that answered and gave different names, my heart sank, I realized it was a scam website. My bank filed a claim, refunded my money, but the website is purposely worded to give them opportunity to contest the denial of billing. Run from This company. Believe it's one of several similar websites they use advertising lower price medical items, they will rip you off!

I am awaiting for a refund for a tour that was not reserved for us for the Alcatraz in San Francisco and were emailed to say we could do the city tour and 100 US dollars would be refunded .i have contacted the grayline worldwide to ask for a refund twice last week to get a generic automated email about taking an interest in their tour and someone would deal with it when in fact the email is to do with a refund which the San Francisco grayline have approved . Very bad service no communication whatsoever I would therefore urge people to not to book with them as you are going to have difficulty in trying to get a refund off them ..A lesson learnt for the future not to use this company again .. I paid with my credit card and passed the information to them to chase up the money now .