Gray LineReviews of grayline.com

Completely disappointed and ripped off by this company. Emailed a complaint and no reply. We were told to be at the bus stop no later than 7am as they leave at 7.15am. Multiple times we were told not to be late as the bus would leave at 7.15am without us if we were at all late. 6.35am we arrived there. We never got on a bus until after 8am, unsure what time it eventually left at all because two people were late, and supposedly didn’t turn up. After the trip was booked we got a WhatsApp telling us that the Naples part of the trip is cancelled and they would give us 3.30hours at Pompeii instead of the 2 hours. Sadly we only got the 2 hours and the tour guide was in such a rush we missed so many things to see. This was something I personally wanted to see for over 10 years. The tour guide spoke 100mph, us and many others couldn’t understand him. We felt like we were constantly running after the guide as he was extremely quick walking through the place in such a rush. The hotel they took us to for breakfast that we had to pay for was more than 3x times the price of anything else in Rome. Advising us to eat breakfast which we did, but not saying your getting your lunch in just over an hours time. Absolutely disappointed in everything from the start to finish in this trip and basically feel it wasn’t worth the money one bit. The fact a part of the trip was cancelled and not rectified and we still got charged the full amount is disgusting.

Terrible service. Buses very packed & infrequent. Not air conned. Dare not hop off in case next bus full. Had to miss 2 buses for this reason. Take a private tour or use public transport.

Totally incomprensive with the client. I came 5 min late yo de date and they dont help me in nothing, i lost muy tour in Roma anda muy 90 eur...

Their literature is misleading- shows helicopter against backdrop of beautifully coloured cannon wall. Paid for trip to canyon floor and boat ride then flight back up Boat cancelled - nothing offered to substitute (which would have involved helicopter setting down and collection from a point downstream). Flight was short directly to canyon and then down in a pretty bland part of the canyon (nothing like that shown on advertising). About 15-20 mins to take a few pictures - nothing inspiring to see apart from being in a gorge. Then flight back to base - up and out of the gorge and back by most direct route. Having flown on a helicopter and I felt they could have flown along the gorge more - they would have had to to collect us from the non existent boat. And the set down point was pretty uninteresting - you see as much from the rim. OVERALL A WASTE OF MONEY.

We had a really bad experience visiting Yosemite National Park. The tour guide just stop at different locations and ask us to take pictures. He didn't even go down with us. He also left six people from our group at Yosemite because we were late for about 30 mins. I know we should not be late, but no communication was given to let us know the bus has left, not to mention how we can go back to SF. We were left in such a helpless situation and didn't know what to do. All our bags were also left on the bus. The company didn't even contact us about what we should do to get our stuff back. My suggestion never go with this company, try something else.

The tour guide took our seats on the bus and he changed other people’s seats who were sitting as a family together after departing, three affected familIes got very pissed, he made a horrible experience before even the day started ! Just because he wanted to sit there although other seats were available in front. The agency as well didn’t respond properly when we complained 👎

On a 75euro worth trip to Sintra from Lisbon. An incapable guide, a mess on site, groupe completely dispersed so eventually no guidance in the palace itself. very frustrating and unprofessional.

Bought the Woodbury tour. 2023 and they send you "vouchers" that requiere you to call and "converter" into tickets at least a day before your trip. I have been waiting in line for over 8min, making this international call for no logical reason at all and still don't know if the tickets are ok. Frustrating for say at least.