gravastar.comReviews of gravastar.com

Response from gravastar.comFeb 20, 2025

Dear Brian, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you’ve experienced with your recent order. The material and finish on the keyboard of Galaxy black is different from the X Pro mouse, which makes the color look different. If you are not satisfied with the color, we can offer you alternative ways to solve this issue. I heard from our service team, that they are working on the solution and communicating with you. We value your feedback and are committed to improving our customer service response times and overall experience. If there’s anything else we can assist you with, please don’t hesitate to reach out to us directly at [customer service email/phone]. Best regards, GravaStar Team

Response from gravastar.comFeb 17, 2025

Dear SR, Thank you for reaching out to us, and I’m truly sorry to hear about the issues you've experienced with the charger you purchased. It's disappointing to hear that you’ve been facing functional issues with both the USB-C and USB-A ports, and we understand how frustrating this must be for you. We take product quality very seriously, and we sincerely apologize for the lack of response from our team. This is not the experience we aim to provide, and we’re committed to resolving this matter as quickly as possible. To ensure we can address the issue properly, could you kindly resend the order number? I will personally follow up with our support team to expedite the process and ensure we offer the right resolution, whether that be a replacement or full refund. Again, we truly appreciate your patience, and we’ll do our best to make this right. Best regards, GravaStar Team

Response from gravastar.comFeb 7, 2025

Hi Christopher, I just checked your order. Your order has been shipped on Jan 27 and you can find the tracking number and link from your order. I think there are some misunderstandings. If you have any other questions, feel free to let us know. Thank you. GravaStar Team

Response from gravastar.comFeb 7, 2025

Hi Brandy, We saw you bought 3 mice and which one is missing? Can you let me know here and I can do a quick check for you? BTW, our service team is checking your emails and seeing the status of the issue you mention. Don't worry, if anything missed, we will make sure it will be delivered to your hands. Thank you. GravaStar Team

Response from gravastar.comFeb 7, 2025

Hi Sid, Thank you for reaching out. I completely understand why you are feeling anxious, especially when there has been a lack of updates regarding your order. Please know that we take these matters very seriously and are committed to resolving this as quickly as possible. I’ve personally escalated your issue to our logistics team to ensure that your order for the GravaStar X Pro mouse is dispatched immediately. I will also investigate why the tracking information hasn’t been updated as it should have been. To assist further, I kindly ask you to provide any additional tracking information or confirmation you might have received. In the meantime, I will continue to monitor the situation closely and keep you updated on the progress. Your order is important to us, and we want to ensure you receive your product or a satisfactory resolution as soon as possible. I deeply regret the inconvenience you’ve faced, and I will personally ensure that your concern is addressed promptly. Thank you for your patience and understanding. I will be in touch with you within the next 24 hours with a concrete update. Best regards, GravaStar

Response from gravastar.comFeb 7, 2025

Hi Niko, First and foremost, I want to sincerely apologize for the trouble you've encountered with your Gravastar M1 Pro and for the unacceptable delay in our response to your concerns. I understand your frustration, and I completely agree that it should never take two weeks to resolve an issue, especially when it involves a gift that was meant to be enjoyed. We regret that your experience has been anything but that. I truly apologize for the inconvenience and lack of follow-through you’ve encountered with both the support emails and our promise of assistance. I’ve escalated your case to our support team, and I’m personally ensuring that your order is prioritized. We will immediately process a replacement or refund, depending on your preference. You will receive a tracking number and any necessary documentation without further delay. Please feel free to let me know if you prefer a replacement or a full refund, and I will make sure that it is handled swiftly. I will also be reaching out to you directly with an update within 24 hours. We value your feedback, as it helps us improve, and I am sorry that your experience didn’t reflect the level of service we strive to deliver. Thank you for bringing this to our attention, and I will make sure we resolve it for you. Best regards, GravaStar

Response from gravastar.comJan 20, 2025

Dear Welle, Thank you for bringing this to our attention, and I deeply apologize for the distress caused by this situation. I want to assure you that we take cases like this very seriously. To resolve this matter as quickly as possible, we will contact PostNord to investigate the issue. In the meantime, could you please provide us with: 1. Your order number (if not already included). 2. Any tracking information you have. 3. Any additional details or photos shared by PostNord regarding the condition of the package. Once we have these details, we will expedite a solution—whether that means reshipping your Mercury K1 keyboard or processing a refund. I will personally ensure you receive updates as we work through this. I deeply regret the inconvenience this has caused and appreciate your patience as we sort this out. Please rest assured we are here to make this right for you. Best regards, GravaStar Team

Response from gravastar.comJan 20, 2025

Hi Michael, As there are pre-order items in your order, we will have the orders ship out once the stock arrived. Thank you for your understanding and patience. Best, GravaStar Team