Deivis G.
Disappointment
I really wanted to like the Gravastar Mercury M2 mouse, but after a light use, it’s clear this is nowhere near a premium-quality product. First issue was the screws on the bottom started rusting after just a few months. Stainless steel screws cost almost nothing, so it’s disappointing to see a “premium” mouse cut corners on something this basic. I decided to let that slide.. but.. Second issue popped up today. USB receiver broke, and not because of heavy use. The internal USB board is held in place by an extremely thin piece of plastic that can barely support anything. Since I have other mice, I wasn’t even using the M2 every day so now I’m left wondering what would have happened if I relied on it daily or took it traveling.. Overall, the design looks nice, but the build quality is far below expectations. For the price, I expected durability, not rusting screws and fragile internal parts. Definitely disappointing. Not recommended.
Response from gravastar.comNov 18, 2025
Hi there, Thank you for sharing your feedback. We checked your order and noticed that the product has been used for almost two years, and we did not receive any support request from you during this time. Please note that we do offer warranty service, and we’re absolutely willing to help resolve the issues you mentioned. Our customer support team has already reached out to you — please check your email when you have a moment. We’ll be happy to assist you further and make things right. Thank you again for bringing this to our attention.