Richard
Dont buy….after sales is abysmal.
I have 2 of the Alpha 65 yellow power sockets and after 14 months the earth pin broke off 8n the socket in the wall. 5his makes the adapter impossible to use as the earth pin releases a car h to allow the other two pins to push in. I did the obvious and contacted Gravastar to secure a new one as I can’t find one that fits the Alpha due to its odd design. The reply I got shocked me. “ Sorry. We checked with the warehouse, and they replied that the adapter was out of stock. We cannot offer after-sales service for you. Hope you understand.” Im sorry but that isn’t acceptable. The Alpha 65 is rendered unusable without the uk adapter and you must sell new ones with one so your response doesn't make sense. Please either confirm one will be sent or arrange a full replacement Alpha 65 or a full refund and arrange for the damaged one to be replaced, …was my reply. They didn’t reply… Please will you confirm that the UK adapter is not available to purchase and that Gravastar is happy that this level of service renders the Alpha 65 useless without one. If this is the case may I please have contact details for your MD or CEO. T'hanks Richard. They at least replied “Sincerely sorry for the inconvenience. But we checked that your order had exceeded the warranty period as well, so we cannot provide the after-sales solution for you. You can purchase the adapter in any other places. Thank you! Unhappy I replied saying…. I understand that but it’s not a readily available part in the uk. My second one has now broken! If nothing else can you send a link to the part that I need please? It’s not as though your products are cheap, as such I’d not expect cheap customer service whether it’s in warranty or not. I got my final reply Sorry. But we do not have direct partners on other websites. So we cannot provide the link for you to purchase. Maybe you can check it in Amazon, just research UK adapter. There may the item you want. Thank you! To say I am disgusted is an understatement. I have a few of their products and thought the high price meant good quality and at least an interested customer service team. For the cost of one if these adapters most would just send me one and get a glowing review. To lie to me about not having any is unacceptable.
Response from gravastar.comFeb 9, 2026
Hi Richard, Thank you for taking the time to share your experience. We truly understand your frustration and appreciate the opportunity to clarify the situation. After carefully reviewing your case, we’d like to explain a few important points: - The issue you encountered is related to the **UK power adapter only**. The **Alpha 65 unit itself is not damaged and remains functional**. - The specific UK adapter used with the Alpha 65 has **not been sold separately for a long time**, and unfortunately we no longer have inventory available for replacement. - Your order was placed **over two years ago**, which is beyond our product warranty period. While we understand that replacing a small component can feel disappointing, especially for a premium product, we are unable to provide free after-sales service or replacement parts once the warranty period has expired and the accessory is no longer in production. We regret that this experience did not meet your expectations and we sincerely appreciate your support for GravaStar products in the past. Your feedback has been shared internally and helps us continue improving both our product design and after-sales communication. Thank you again for your understanding. Best regards, GravaStar Team