gravastar.comReviews of gravastar.com

Response from gravastar.comApr 24, 2026

Hallo, vielen Dank für Ihr offenes Feedback. Es tut uns aufrichtig leid, dass Sie eine so enttäuschende Erfahrung mit unserem Support gemacht haben. Das von Ihnen beschriebene Vorgehen – Ihnen einen Rücksende-Link zu schicken, anstatt auf Ihr konkretes Anliegen zu den Keycaps einzugehen – entspricht absolut nicht unserem Anspruch an einen guten Service. Dafür möchten wir uns in aller Form entschuldigen. Wir möchten diesen Fehler gerne wiedergutmachen und Ihnen zeigen, dass uns unsere Kunden am Herzen liegen. Bitte kontaktieren Sie uns direkt unter [email protected] mit dem Betreff "Feedback Management". Wir werden persönlich nach einer Lösung für Ihr Keycap-Anliegen suchen. Beste Grüße,

Response from gravastar.comApr 10, 2026

Hi Michek, Thank you for your detailed feedback, and we’re truly sorry for the frustration this situation has caused. We understand how disappointing it is to purchase a second speaker expecting a pairing experience, only to find out there are compatibility limitations. To clarify, the Mars Pro you purchased several years ago (V1 generation) uses an earlier hardware architecture, which is not compatible for dual-channel pairing with the newer V2 models released more recently. That said, we acknowledge that this distinction may not have been clearly communicated during your recent purchase and support experience, and we sincerely apologize for the confusion and the time you’ve spent trying to resolve this. We also regret that your experience with our customer support has not met expectations. This is something we are actively working to improve. Regarding your situation, we would like to find a fair and practical solution for you. Please contact us again at **[email protected]** with your order details and reference this review — we will escalate your case internally and review the best possible resolution based on your circumstances. We truly appreciate your patience and the opportunity to make this right. Best regards, GravaStar Support Team

Response from gravastar.comMar 30, 2026

Hallo, vielen Dank für dein ehrliches Feedback – und es tut uns sehr leid, dass du solche Probleme mit deiner Mercury K1 Pro hast. Wir verstehen absolut, wie enttäuschend es ist, wenn ein Produkt zwar optisch überzeugt, aber in der Nutzung nicht zuverlässig funktioniert. Die von dir beschriebenen Probleme (unregelmäßige Tastenreaktion, Schwierigkeiten bei Firmware-Updates sowie Erkennungsprobleme bei der Software) sind definitiv nicht der Standard, den wir bieten möchten. Wir würden dir sehr gerne konkret weiterhelfen und das Problem gemeinsam lösen. In vielen Fällen lassen sich solche Themen durch gezielte Firmware-Schritte oder eine Neuinitialisierung beheben – dafür benötigt unser Support jedoch einige Details zu deinem Setup. Dass du bisher keine Antwort von unserem Support erhalten hast, tut uns besonders leid – das sollte so nicht passieren. Bitte kontaktiere uns direkt unter **[email protected]** und gib dabei deine Bestellnummer sowie den Hinweis auf diese Bewertung an. Wir werden deinen Fall priorisieren und dir schnellstmöglich eine Lösung anbieten. Vielen Dank auch für deinen Hinweis, dass du deine Bewertung nach einer Lösung anpassen würdest – wir werden unser Bestes tun, dich wieder von unserem Produkt zu überzeugen. Mit freundlichen Grüßen GravaStar Support Team

Response from gravastar.comMar 13, 2026

Hi Heem, Thank you for your feedback, and we're sorry to hear that your order hasn’t shipped yet. Occasionally, orders may experience a short processing delay depending on warehouse workload or stock availability. Please rest assured that our team is actively processing orders as quickly as possible. If you could kindly contact us at **[email protected]** with your order number, our support team will check the status for you and provide an update right away. We appreciate your patience and support for GravaStar.

Response from gravastar.comMar 6, 2026

Hi Samuel — thank you for your feedback, and I’m really sorry you didn’t get a response when you reached out about warranty information. That’s not acceptable, and we understand how disappointing that is. We’d like to fix this right away. Please email us at **[email protected]** with: - your Amazon order number, and - the product model (or a quick photo of the item/serial label) We’ll confirm the warranty coverage and next steps as soon as possible. If you’ve already started a return, we still want to help and make sure you’re taken care of properly. Thank you again for bringing this to our attention — we’re reviewing why your messages weren’t answered and improving our response process.

Response from gravastar.comFeb 24, 2026

Hi there — thank you for taking the time to share this feedback, and I’m genuinely sorry to hear about your experience with the Mercury M1 Pro. A full charge lasting only ~15 minutes is definitely not normal, especially within two years, and we’d like to make this right. Please contact us with your order number and the email used at checkout so we can check warranty eligibility and arrange a solution (replacement/repair options depending on the case). You can reach us at [email protected]. If you prefer, you can also reply to our “Request information” message here on Trustpilot with your order details (no need to post private info publicly). We appreciate you loving the design, and we’re sorry the performance didn’t meet expectations — we’ll do our best to resolve this for you.

Response from gravastar.comFeb 24, 2026

Hi Maziii — thank you for your patience, and I’m sorry this delivery has caused you stress. We understand that a €200 order is a meaningful purchase, and you deserve clear, timely updates. International shipping can occasionally be impacted by airline/cargo delays, but the lack of response from support is not acceptable. We’d like to investigate your tracking and provide a proper status update right away. Please contact **[email protected]** with your order number (and a screenshot/link of the tracking page if possible). If you’d rather not share details publicly, you can use the “Request information” field here on Trustpilot. We appreciate your excitement for the products, and we’ll do our best to get this resolved and restore your confidence.

Response from gravastar.comFeb 24, 2026

Hi Oli — I’m sorry for the confusion and frustration this caused. If the bundle you received/confirmed does not match what was described on the product page at the time you ordered, that’s a serious issue and we want to fix it. Please contact **[email protected]** with your order number and (if you have it) a screenshot of the bundle description you saw when purchasing. Once we verify the details, we’ll work with you on a fair resolution — for example: supplying the originally advertised items where possible, or offering an appropriate refund/alternative solution if stock or configuration differs. You can also share your order number privately via the “Request information” field here on Trustpilot. Thank you for raising this — we’re investigating the listing and will take steps to prevent this from happening again.